Job Summary
Provide Tier 2 support for the AMHS network with secondary responsibilities supporting SmartNetData Intelligence network hardware and software management.
Key Responsibilities
- Monitor and maintain Cisco network equipment in the Data Center, MCP Room, and Fab.
- Respond to escalated network incidents, troubleshoot failures, replace faulty switches, and perform post-recovery monitoring.
- Coordinate with Cisco SmartNet support for technical escalations and RMA replacements.
- Conduct preventive maintenance and review network equipment OS versions and upgrade recommendations.
- Maintain accurate inventory and replacement records for switches, SFPs, power supplies, and cables.
- Support end-of-life equipment planning, BOM preparation, hardware purchasing, and quotation reviews.
- Review network change requests, installation plans, and release schedules.
- Participate in project planning, technical reviews, and cross-functional coordination.
- Prepare and update SOPs, inspection checklists, 8D incident reports, and KPI reports.
- Collaborate with SAS AMHS and Network teams, Daifuku, and relevant Samsung Korea teams to improve and standardize operations.
Requirements
Qualifications
- Experience with general networking technologies and concepts.
- Willingness to participate in technical training and continuously develop job-related knowledge.
- Bilingual in Korean highly preferred
Work Schedule
- On-site, first-shift assignment.
- Rotational after-hours support, including weekends and holidays.
- On-site attendance required for after-hours RMA work.
Benefits
Comprehensive health insurance, 401K, PTO, Sick days, End year bonus