We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Description: Administrative Assistant Client: NSW Fire Extinguisher Services Pty Ltd Location: Manila, Philippines (remote/outsourced) Reports to: Business Owner / Operations Lead (All-Flow Fire Protection) Purpose Provide administrative and coordination support to NSW Fire Extinguisher Services Pty Ltd, managing customer and strata communication, quoting support, reporting, and inspection scheduling, so the on-the-ground team can focus on servicing and compliance work. Key Responsibilities Liaise with strata managers and building management on scheduling, service confirmations, and general enquiries Respond to customer and strata email enquiries in a timely, professional manner Must Have- Use Uptick job management/quoting software to support day-to-day operations Create and send service reports, compliance certificates, and job summaries to clients and strata managers Assist with preparing and following up on quotes for servicing, inspections, and installation work Follow up with clients and strata managers to book and confirm inspection appointments Maintain and update job and customer records, ensuring information is accurate and current Track recurring service and certification due dates (e.g. annual fire safety statements, 6-monthly testing cycles) and flag upcoming bookings Support invoicing and basic bookkeeping coordination as required Maintain confidentiality of client and building information Requirements 2+ years' experience in an administrative, customer service, or coordination role, ideally within trade services, property/strata, or facilities management Strong written and verbal English communication skills Proficiency in Microsoft Office (Outlook, Excel, Word); experience with trade job management/quoting software highly regarded Highly organised, with the ability to manage multiple bookings, quotes, and follow-ups simultaneously Comfortable liaising directly with Australian clients and strata managers Associate or bachelor's degree in business administration or related field preferred, not essential with relevant experience Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [email protected]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/

Administrative Assistant.

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