We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! At Acquire Intelligence, our mission is to help businesses work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career — Join us today and be part of a team where your work makes an impact! WHY JOIN THE A-TEAM? Come for a career, stay for the fun! Yearly Kick-Off Parties with major giveaways Enjoy complimentary breakfast every week to start your day right Engage with your team through various activities designed to foster collaboration and fun Access professional development opportunities to enhance your career growth A SNAPSHOT OF YOUR ROLE As a Billing Specialist, you play a crucial role within our billing operations to achieve industry-leading standards. Your responsibilities are pivotal in ensuring smooth billing processes that consistently meet client agreements and contribute to overall operational efficiency. You'll execute a 'best in class' billing process aimed at minimizing work in progress (WIP) and reversals, enhancing cash flow, and maintaining strict compliance with client agreements. Collaboration within the team is key, fostering a culture of shared success. Additionally, you'll bring a continuous improvement mindset to your role, constantly refining processes to optimize efficiency. You will: Ensure clarity and compliance in bill narrations for eBilling systems Conduct compliance checks based on client SLAs Develop expertise in the Firm’s billing systems through training and experimentation Manage email communications by sending bills and pre-bills to clients and billing lawyers Collaborate with partners to flag and address write-offs Coordinate with fee-earners to gather and process pre-bills and manage work in progress (WIP) Prepare and analyze WIP reports for billing according to SLAs, communicating findings to lawyers Handle bill reversals and communicate billing plans to lawyers Process billing accurately by adding disbursements to final bills and ensuring rates align with client agreements Contribute to Firm projects as needed and ensure accurate billing documentation is saved in FileSite A BIT ABOUT YOU You are someone who believes in the strength of good relationships. You are flexible, driven, and passionate about internal service delivery. You thrive in a fast-paced environment and bring excellent multitasking skills and attention to detail. You bring: Demonstrated billing management experience gained in the legal sector (preferable) or within the broader professional services sector Aderant expertise and eBilling experience is preferred but not required Analytical and detail-oriented Excellent problem-solving, project management, and communication skills Sound MS Excel skills Excellent written and oral communication skills Strong service orientation Ability to work independently, take initiative, multi-task and set priorities Ability to establish and maintain productive and respectful working relationships Demonstrated commitment to innovation and efficiency WHAT SUCCESS LOOKS LIKE Accurate and compliant billing aligned with client SLAs Enhanced cash flow through minimized WIP and reversals Productive collaboration with billing stakeholders Documentation maintained and up-to-date in FileSite WHAT WE VALUE We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever – Smart questions spark smart solutions Entrepreneurial Energy – Think like an owner. Solve like a founder Fast with Intent – We move fast and deliver real results Laugh and Learn – We don’t take ourselves too seriously, just our results What are you waiting for? Join the A-Team and experience the A-Life! Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [email protected]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/

Billing Assistant.

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