Apt Resources is looking for a Spa Supervisor to oversee the daily operations of a reputable Thai massage salon in Montenegro, Europe. The role combines team supervision and hands-on spa treatment responsibilities, ensuring high service quality, hygiene, and smooth day-to-day operations.
The ideal candidate will supervise Spa Therapists, coordinate schedules and treatment assignments, support staff performance, and ensure that all salon standards and procedures are consistently followed.
Key Responsibilities
- Supervise and coordinate the daily activities of Spa Therapists.
- Prepare and manage staff rosters, shifts, days off, and daily therapist assignments based on operational requirements and appointment schedules.
- Monitor staff attendance, punctuality, grooming, conduct, and overall performance.
- Ensure treatments are delivered consistently and in accordance with established Thai spa techniques, treatment protocols, and service standards.
- Monitor the quality of treatments and provide ongoing guidance, coaching, and support to Spa Therapists.
- Assist with the training, onboarding, and development of new and existing team members.
- Perform Thai massage, body massage, and other spa treatments according to qualifications and operational needs.
- Provide treatment coverage during busy periods, staff shortages, or when required by the appointment schedule.
- Coordinate therapist availability and treatment allocation to ensure efficient utilization of the team and smooth appointment flow.
- Monitor guest satisfaction and professionally address service-related requests, feedback, or complaints.
- Ensure treatment rooms and spa areas are properly prepared and maintained according to established cleanliness, hygiene, health, and safety standards.
- Monitor spa products, treatment supplies, linen, and other operational materials and coordinate replenishment requirements.
- Ensure appropriate and cost-conscious use of spa products and supplies by the therapist team.
- Conduct regular operational checks to ensure compliance with salon procedures and standards.
- Maintain clear communication between Spa Therapists and management regarding daily operations, staffing, performance, and guest-related matters.
- Support management with the implementation of operational procedures, service improvements, and quality standards.
- Promote a professional, respectful, and collaborative working environment and lead the team by example.
- Together with the Operations Manager, develop and adjust evaluation and motivation programs.
Requirements
- Previous experience as a Spa Supervisor, Senior Spa Therapist, or similar position.
- Strong hands-on experience in Thai massage and body treatments.
- Previous experience supervising or coordinating a team of Spa Therapists.
- Experience preparing staff rosters and organizing daily operational schedules.
- Good knowledge of spa operations, treatment procedures, hygiene standards, and guest service.
- Strong organizational, communication, leadership, and problem-solving skills.
- Ability to balance supervisory responsibilities with hands-on treatment duties.
- Good command of English.
- Relevant spa therapy/massage qualifications or certifications preferred.
Benefits
Salary: Euro 1,100 – 1,200 per month, with shared accommodation and a round-trip flight ticket to/from Montenegro provided.