Technical Service Internship - Summer 2027 As a member of Hypertherm Associates' Technical Service team, you will gain hands-on experience supporting customers, distributors, and internal teams while helping troubleshoot real-world technical issues related to Hypertherm’s cutting systems. The Technical Service Intern will assist in providing technical support for Hypertherm’s plasma, waterjet, CNC, and related cutting system products. This role will focus on learning how to troubleshoot customer issues, review technical documentation, support case research, and assist experienced Technical Service associates with product, application, and service-related questions. As an intern, this person will work closely with Technical Service Engineers, Product Support, Training, Quality, Engineering, and other cross-functional teams to help investigate field issues, improve service knowledge, and support timely resolution of customer and partner inquiries. This role is a great opportunity to gain practical experience in technical troubleshooting, customer support, product serviceability, technical documentation, case management, communication, and problem-solving in a collaborative service environment. Responsibilities: Gain a strong understanding of Hypertherm plasma, waterjet, CNC, and torch height control products, including how they are installed, operated, maintained, and serviced. Assist Technical Service associates with researching customer cases, reviewing service history, and gathering information needed to support troubleshooting and issue resolution. Learn and apply structured troubleshooting methods, root cause analysis, and problem-solving techniques to help identify technical issues and potential solutions. Review technical documentation, manuals, service bulletins, knowledge articles, and test information to support accurate and consistent technical responses. Collaborate with Technical Service, Engineering, Quality, Training, Sales, and Manufacturing teams to support product knowledge sharing and field issue resolution. Help create, update, or organize technical service resources such as troubleshooting guides, process documents, knowledge base articles, and service reference materials. Develop professional communication skills by supporting clear written and verbal technical communication with internal teams and, when appropriate, customer-facing support channels. Gain exposure to safety, regulatory, and service compliance expectations related to technical support and field service activities. Travel on site to service Hypertherm equipment in the field with Technical Service Engineers Required Knowledge/Skills, Education, and Experience Currently enrolled as a rising junior or senior, in a BE degree program. Completed at least two years of coursework and currently in good academic standing. Interest in technical troubleshooting, customer support, service operations, manufacturing, or industrial equipment. Highly self-motivated, curious, and willing to learn new products, systems, and technical processes. Ability to work collaboratively in a team environment as well as independently on assigned projects. Proficient in Microsoft Word, Excel, Outlook, and PowerPoint. Strong written and verbal communication skills with the ability to explain technical information clearly. Basic mechanical, electrical, or technical aptitude preferred; experience with troubleshooting, lab work, shop tools, or industrial equipment is a plus. Location: Onsite in Lebanon, NH Hypertherm Associates is proud to be an Equal Opportunity Employer, and we welcome all applications. We recruit, employ, train, compensate, and promote without regard to race, color, religion, sex, age, national origin, disability, or veteran status, or any other characteristic protected by federal, state, or local laws. At Hypertherm Associates, we are committed to building an inclusive diverse, flexible, and collaborative environment. If our mission resonates with you, but you don’t meet all posted requirements, we encourage you to still apply. We will evaluate your application materials and may suggest alternative roles that better leverage your strengths and talents. For positions with multiple levels, we will evaluate your prior experience to determine the level within our organization you are best aligned based upon the job applying. CURRENT ASSOCIATES OR TEMPORARY ASSOCIATES: Please apply via your internal Workday career account. $0.00-$0.00 Hourly This is the base pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. Hypertherm Associates is more than a place to work; it’s a place to call your own. We are 100% Associate-owned with an over 50 year history of no-layoffs. Application Accommodation: We are committed to providing reasonable accommodation to applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please email us at [email protected] or call our Talent Acquisition team at 603-643-3441 x.3210. As part of your application, we ask that you create a Candidate Home Account to manage your application(s) and review future offer documents. Once you click apply, and select your job application preference, you will enter your existing login credentials or Create Account if you do not have an existing candidate account with Hypertherm Associates.”

Intern - Hypertherm Technical Services.

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