About Within
Tldr on us: Series B, $91M raised, 7x growth last year.
Digital Transformation gave rise to a $600B consulting Industry. AI Transformation will be 10x bigger and will be delivered through agents. We built that.
Our AI discovers how work actually happens across every team and application, Structures it into a living Context Graph, and Improves it continuously.
ServiceNow mapped 900+ processes in 9 days. DoorDash captured 3,800+ finance operations in 14 weeks. That's not a project. That's compounding intelligence.
OpenAI, Google, DoorDash, and Stripe use Within to transform how they transform. We shipped GPT-4 document chat within 12 hours of OpenAI's API launch.
We move fast, reward agency, and care deeply about our customers, our team, and our mission.
The Role
The Customer Support Lead is expected to act as a senior individual contributor within the Customer Support organization while also providing day-to-day leadership and guidance to Customer Support Executives. The Lead should be capable of personally handling complex customer issues while simultaneously improving the effectiveness of the broader support team. The role requires someone who can move beyond reactive ticket resolution and identify systemic opportunities to reduce recurring issues through root-cause analysis, better documentation, self-service, automation, AI, and stronger collaboration with Product and Engineering.
Core Capabilities We Are Hiring For
Enterprise B2B SaaS customer support
Complex troubleshooting and escalation ownership
Customer obsession and communication
Root-cause analysis and ticket prevention
AI/automation orientation
Coaching and mentoring
Cross-functional collaboration
Ownership and execution
About our Benefits
Equity (ESOPs) in addition to competitive cash compensation (CTC)
Group medical insurance for you and your family
Personal accident and Term Life Insurance for the employee only
Paid Parental leave
Annual learning fund of Rs. 10,000 per year
Monthly fitness benefit of Rs. 14,000 per year
One-time WFH set up allowance of Rs. 10,000
Free Mental Health session with a therapist
Birthday and work anniversary Gift voucher
Year-end corporate gift
Relocation support to Bangalore, India
Provident Fund (PF) and statutory benefits as per Indian law
Hybrid work from our Bangalore office, with office-related perks
Within is an equal opportunity employer. Within provides equal employment opportunities to all employees and applicants for employment without regard to race, caste, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, or marital status.