About the Role
Key Responsibilities
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Oversee the planning, execution, monitoring, and closure of multiple customer projects.
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Establish strong relationships with customer stakeholders, ensuring alignment on project goals and deliverables. Manage communication and expectation-setting throughout the project.
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Develop and maintain detailed project plans, managing scope, schedule, resources, and budget. Track project progress and ensure adherence to milestones.
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Identify potential risks and proactively implement mitigation strategies. Manage scope changes, budget adjustments, and timeline shifts through structured change control processes.
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Coordinate cross-functional teams, ensuring proper allocation of resources for successful project execution.
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Maintain comprehensive project documentation, including status reports, risk registers, and lessons learned. Provide regular updates to leadership and customers.
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Leverage industry best practices and continuous improvement methodologies to enhance project execution and customer satisfaction.
Qualifications & Experience
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Lead the full project lifecycle for enterprise-tier customer implementations, including complex data integrations, custom configurations, and multi-system architectures.
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Serve as the primary point of accountability for enterprise customer stakeholders (VP/C-suite), driving alignment on scope, technical approach, and delivery milestones.
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Partner closely with Solution Architects, Engineering, and Technical Consultants to assess technical risk, integration complexity, and deployment readiness.
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Own and manage complex project plans across scope, schedule, resourcing, and budget for high-ARR, strategically important enterprise accounts.
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Proactively identify and mitigate technical and delivery risk across long-duration, multi-phase implementations; lead structured change control for scope, budget, and timeline shifts.
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Mentor and provide delivery guidance to junior and mid-level Project Managers on enterprise best practices and technical delivery standards.
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Drive continuous improvement of enterprise delivery methodology, tooling, and technical playbooks across the Professional Services team.
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Deliver executive-level status reporting, risk registers, and escalation summaries to both customer leadership and internal executives.
Qualifications & Experience
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PMP certification required.
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10+ years of project management experience, with a significant portion managing enterprise SaaS implementations or deployments.
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Strong technical acumen required: hands-on familiarity with data integration/ETL concepts, APIs, system architecture, and enterprise IT environments. Candidates with the strongest technical depth will be prioritized.
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Experience with incentive compensation management, sales performance management, or related enterprise financial/SaaS software highly desirable.
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Demonstrated track record delivering complex, multi-phase enterprise implementations on time and on budget.
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Executive-level communication and stakeholder management skills; experience engaging directly with VP/C-suite customer sponsors.
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Bachelor's degree in Business, Information Technology, Engineering, or a related field (or equivalent practical experience).