About the Role
We are seeking a results-driven Project Manager to join our Professional Services team to lead and manage customer implementations. This role requires a proactive and strategic thinker with hands-on experience managing SaaS deployments, ensuring successful project execution while delivering an exceptional customer experience. The ideal candidate has come up through a SaaS environment, is adept at managing project scope, timeline, resources, risks, and communication, and collaborates closely with internal and external stakeholders.
Key Responsibilities
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Oversee the planning, execution, monitoring, and closure of multiple customer projects.
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Establish strong relationships with customer stakeholders, ensuring alignment on project goals and deliverables. Manage communication and expectation-setting throughout the project.
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Develop and maintain detailed project plans, managing scope, schedule, resources, and budget. Track project progress and ensure adherence to milestones.
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Identify potential risks and proactively implement mitigation strategies. Manage scope changes, budget adjustments, and timeline shifts through structured change control processes.
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Coordinate cross-functional teams, ensuring proper allocation of resources for successful project execution.
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Maintain comprehensive project documentation, including status reports, risk registers, and lessons learned. Provide regular updates to leadership and customers.
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Leverage industry best practices and continuous improvement methodologies to enhance project execution and customer satisfaction.
Qualifications & Experience
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Bachelor's degree in Business, Information Technology, Engineering, or a related field.
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6-9 years of project management experience, with SaaS company experience required (implementations, professional services, or enterprise software deployments).
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Experience with incentive compensation management, sales performance management, or related financial software is highly desirable.
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Ability to understand SaaS solutions, data integration concepts, and enterprise IT environments.
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Excellent communication, stakeholder management, and leadership skills with a strong ability to influence and drive collaboration.
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Strong analytical and decision-making abilities with a proactive approach to identifying and mitigating project risks.
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PMP certification a plus but not required.