Job Context Simpro is entering an exciting phase of growth, and in 2026 we’re doubling the size of our Customer Success organisation. With a rapidly expanding global footprint and product suite, we’re hiring multiple Account Managers to join our high-performing team. This is a fantastic opportunity to step into a role where you’ll own a large customer portfolio, drive meaningful outcomes, and grow your career in a fast-paced SaaS environment. This is a true Account Management role - you’ll take ownership of renewals, strengthen customer relationships, and uncover growth opportunities across a portfolio of SMB and Mid-Market customers. What You’ll Do Own renewals & reduce churn Manage end-to-end renewals across a large portfolio with consistency and accuracy Proactively identify at-risk customers through outreach and usage insights Maintain clear, reliable renewal forecasts and pipeline visibility Identify growth opportunities Spot and act on expansion opportunities (users, modules, training) Partner with customers to unlock additional value from the Simpro platform Contribute to revenue growth while maintaining a strong customer-first mindset Operate with structure & discipline Follow established playbooks, cadences, and processes Maintain excellent CRM hygiene and account records Manage a high-volume portfolio with strong organisation and attention to detail Build strong, practical relationships Engage with time-poor, operational customers in a clear and direct way Translate product features into simple, tangible business outcomes Build trust through consistency, reliability, and genuine care What You’ll Bring Experience in Account Management, Customer Success, or Renewals within SaaS Proven track record managing renewals and reducing churn across a large portfolio (100+ accounts) Experience working with SMB or Mid-Market customers, ideally in operational or trade-based industries Strong commercial instincts with the ability to identify and act on growth opportunities High level of process discipline and ability to follow structured workflows A driven, outcomes-focused mindset with the ability to thrive in a scaling business Our Core Values While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. . Visit simprogroup.com/au/company/careers to learn more about us and our values. If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resume. We would like to take this opportunity to thank all candidates for their application. *Please note, no agencies will be accepted in the recruitment of this role. Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees. Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com. Simpro Group has been made aware of fraudulent recruitment activity where individuals are impersonating our company and hiring managers to deceive job applicants. These scammers are using a fraudulent website and email domain (simprogroupcareers.com) and may contact you with illegitimate job offers. Their goal is typically to steal your personal information for identity theft or to trick you into paying for fake application fees, background checks, or equipment. If you have been contacted by someone you suspect is not a legitimate Simpro Group recruiter, or if you have any doubts about a job posting, please do not respond. Do not provide any personal information or payment. We take this matter very seriously and have reported this fraudulent activity to the relevant global authorities. We are committed to ensuring a safe and transparent recruitment process for all candidates.

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