Contexte du poste About the Role We are seeking an experienced Senior QA Leader to take ownership of our overall Quality Assurance strategy, testing frameworks, and global QA delivery. In this role, you will lead and scale our software quality operations primarily by managing and steering our outsourced third-party QA vendor teams. You will bridge the gap between internal product management, engineering teams, and external QA partners—ensuring that our software releases meet the highest standards of reliability, performance, and security. Ce que vous ferez Key Responsibilities QA Strategy & Process Governance Define, execute, and evolve the enterprise QA vision across web, mobile, and API platforms. Establish automated quality gates within our CI/CD pipelines to ensure continuous integration and deployment security. Drive test planning, execution strategy, risk analysis, and test data management strategies. Lead root-cause analysis (RCA) sessions for high-severity production defects and institute preventative measures. Cross-Functional Collaboration Partner closely with Product Managers, Software Engineering Leads to integrate testing early in the AiDLC Serve as the primary escalation point for quality-related issues across all release streams. Report quality health dashboards and operational status directly to senior technology leadership. Core Competencies & Skills Vendor Governance & SLA Management: Defining Key Performance Indicators (KPIs), Service Level Agreements (SLAs), Statement of Work (SOW) oversight, vendor performance reviews, and cost/budget management. QA Strategy & Test Governance: Architecting end-to-end testing strategies (manual, automated, performance, security), establishing quality gates in CI/CD pipelines, and driving a "shift-left" testing culture. Distributed Team Leadership: Managing offshore/nearshore talent across multiple time zones, fostering quality ownership across vendor boundaries, and mitigating communication bottlenecks. Metrics & Quality Analytics: Tracking defect leakage, test coverage, sprint velocity, defect mean-time-to-detect (MTTD), and mean-time-to-resolution (MTTR). Bilingual Communication (Quebec Requirement): Professional proficiency in both French and English is standard for Montreal-based leadership positions to align with local business operations and Quebec language laws (Bill 96). Tool Stack (in bold what we used): Test & Defect Management: Jira, Xray, Zephyr, TestRail Test Automation Frameworks: Cypress, Playwright, Selenium, Appium, Postman, RestAssured CI/CD & Pipeline Integration: Jenkins, GitHub Actions, GitLab CI, Azure DevOps Performance & Load Testing: JMeter, k6, BlazeMeter Collaboration & Vendor Management: Confluence, Slack, MS Teams, Miro, Notion Analytics & Reporting: Power BI, Tableau, Jira Dashboards AI tooling: Claude, Codex... Qualifications & Requirements Experience: 7+ years in Software Quality Assurance with 3+ years in a senior lead, manager, or QA director capacity. Outsourced Team Oversight: Proven track record of directly managing vendor teams, third-party contracts, and offshore/nearshore testing units (20+ engineers). Technical Depth: Hands-on background in test automation frameworks (Cypress, Playwright, or Selenium) and API testing (Postman, REST APIs). Process Mastery: Deep knowledge of release management, and continuous delivery pipelines (Jenkins, GitHub Actions, or Azure DevOps). Language: Professional fluency in both French and English (spoken and written), required for local alignment and compliance in Montreal. Education: Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience. This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group at any time. Ce que vous apportez Nos valeurs fondamentales Nous formons une seule équipe Nous sommes centrés sur le client Nous avons une mentalité de croissance Nous sommes responsables Nous célébrons les réussites Simpro, AroFlo, BigChange et ClockShark sont des employeurs souscrivant au principe de l’égalité d’accès à l’emploi. Nous offrons un programme d'intégration de premier ordre ainsi qu’un environnement de travail stimulant. Cela signifie que nous souhaitons que chacun se sente le bienvenu chez nous et que nous offrons des chances égales à tous, sans égard à l'âge, au handicap, à la réaffectation de genre, au mariage et au partenariat civil, à la grossesse et à la maternité, à la race, à la religion ou aux convictions, au sexe ou à l'orientation sexuelle, ou à tout autre facteur non lié au rendement. Si vous souhaitez rejoindre une organisation dynamique et progressive offrant de réelles perspectives de carrière, veuillez soumettre votre candidature dès maintenant en joignant votre CV. *Veuillez noter qu'aucune agence de recrutement ne sera acceptée pour le pourvoi de ce poste. Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees. Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com. Simpro Group has been made aware of fraudulent recruitment activity where individuals are impersonating our company and hiring managers to deceive job applicants. These scammers are using a fraudulent website and email domain (simprogroupcareers.com) and may contact you with illegitimate job offers. Their goal is typically to steal your personal information for identity theft or to trick you into paying for fake application fees, background checks, or equipment. If you have been contacted by someone you suspect is not a legitimate Simpro Group recruiter, or if you have any doubts about a job posting, please do not respond. Do not provide any personal information or payment. We take this matter very seriously and have reported this fraudulent activity to the relevant global authorities. We are committed to ensuring a safe and transparent recruitment process for all candidates.

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