Job The Strategic Account Manager owns the long-term success, retention, and commercial growth of the company's largest and most valuable client accounts. Acting as a trusted commercial advisor, the role focuses on building deep, multi-stakeholder relationships at the executive level to align software solutions with overarching client business goals. The position holds high responsibility for managing renewal risks, mitigating revenue churn, and driving expansion opportunities across a high-impact portfolio. Operating with a high degree of autonomy, the role ensures strategic value delivery and complex problem resolution to maximize client net revenue retention. What You’ll Do Drives the long-term retention and commercial growth of a high-value portfolio consisting of the company's most complex and highest-spending client accounts Manages a curated portfolio of approximately 15-25 high-value SMB and mid-market accounts, businesses that are structurally small-to-medium in size but represent outsized commercial value to the company Establishes and shapes deep, multi-stakeholder relationships at the executive level to anchor the business as a core strategic partner Develops and executes comprehensive joint success plans that tie platform value directly to client financial and operational objectives Leads structured business reviews to consistently demonstrate return on investment and uncover strategic expansion pathways Owns and mitigates portfolio renewal risk by accurately forecasting outcomes and coordinating cross-functional mitigation frameworks Influences portfolio expansion by identifying and driving upsell, cross-sell, and advanced technology adoption initiatives Manages complex, multi-stakeholder commercial negotiations to maximize net revenue retention and secure portfolio value Champions the client's voice internally by partnering with product and operational leadership to resolve complex systemic issues Designs replicable account management playbooks and strategic frameworks to uplift collective team capabilities and portfolio health Oversees the maintenance of high-integrity commercial records, pipeline metrics, and data tracking to inform executive decision-making This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group. What You’ll Bring Executive presence with the ability to influence and persuade senior leadership and C-suite stakeholders Advanced commercial acumen with a proven ability to model return on investment and tie software capabilities to business outcomes Strong negotiation and contract management skills to navigate multi-stakeholder commercial environments Exceptional cross-functional orchestration capabilities to align internal resources around client needs Data-driven analysis skills to evaluate portfolio health metrics and identify expansion opportunities Complete knowledge and full understanding of strategic account management and customer success methodologies within a SaaS framework Deep understanding of operational workflows, efficiency gaps, and technology integration in growing small and mid-sized businesses Experience managing high-value SMB or mid-market customers specifically, rather than classic large enterprise, government, or Fortune 500 accounts Understanding of net revenue retention strategies and proactive risk-mitigation frameworks Our Core Values While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. . Visit simprogroup.com/au/company/careers to learn more about us and our values. We would like to take this opportunity to thank all candidates for their application. *Please note, no agencies will be accepted in the recruitment of this role. Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees. Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com. Simpro Group has been made aware of fraudulent recruitment activity where individuals are impersonating our company and hiring managers to deceive job applicants. These scammers are using a fraudulent website and email domain (simprogroupcareers.com) and may contact you with illegitimate job offers. Their goal is typically to steal your personal information for identity theft or to trick you into paying for fake application fees, background checks, or equipment. If you have been contacted by someone you suspect is not a legitimate Simpro Group recruiter, or if you have any doubts about a job posting, please do not respond. Do not provide any personal information or payment. We take this matter very seriously and have reported this fraudulent activity to the relevant global authorities. We are committed to ensuring a safe and transparent recruitment process for all candidates.

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