Job Description The Solution Manager is a technical specialist responsible for developing warehouse, fulfilment, and value-added services (VAS) proposals that bridge customer needs with SingPost’s core capabilities. His/her mission is to develop new capabilities and translate complex enterprise requirements into high-quality, executable warehouse solutions that drive "wins," optimize storage and inventory management, and protect profitability through rigorous cost modeling Own the development of technical bids in collaboration with the operations and sales team for warehouse and fulfilment services; this includes proactively gathering complex technical requirements, defining optimal operational workflows, and creating compelling, value-driven proposals that align client needs with SingPost’s core capabilities to drive business growth Identify and develop capabilities for the warehouse business to broaden range of services to existing customers and to expand into new growth segments Responsible for the execution of the warehouse business playbook, ensuring consistent process compliance,, capability deployment, and operational performance across the organization’s network of diverse warehouse sites and fulfilment centres Design and engineer end-to-end solutions for the warehouse and fulfilment workflows, ensuring that complex operational workflows meet customers’ specific handling, security, and compliance requirements Monitor and manage daily fulfilment flows at a project level to ensure facility performance aligns with strict Service Level Agreements (SLAs) and client KPIs Perform regular audits of operational workflows to proactively identify capability gaps, technical bottlenecks, or inefficiencies; provide actionable recommendations to senior management for process hardening and service upskilling Maintain rigorous cost-control checks at the transaction level, performing detailed cost modeling and identifying variances in labor, material or vendor costs to ensure the operation remains within budget and maintains maximum profitability Analyze warehouse throughput data using operational analytics to suggest tactical shifts in inventory management, picking, or automation implementation processes that improve speed without increasing cost Liaise between Operations and the Customer, serving as the primary technical point of contact for enterprise clients regarding warehouse performance, solution design, and complex service recovery Requriements Degree in Supply Chain Management or Logistics or Operations Management At least 5 years of relevant experience Sector-wide Exposure: Experience in eCommerce and FMCG industries is required; Familiarity with healthcare, retail, or specialized goods is highly valued. Warehouse Technology and Innovation Knowledge: Hands-on proficiency with advanced Warehouse Management Systems (WMS), inventory tracking technologies (e.g., RFID, Barcoding), and order-processing capabilities; ability to leverage system data to optimize facility performance. Warehouse Automation: Experience in using warehouse automation (AGV, AMR, 4-way shuttle, ASRS) will be advantageous Operational Costing & Analytics: Experienced in cost modeling and unit economics; able to analyze operational spend, identify variances, and support the development of commercial business cases. Data-Driven Decision Making: Capable in synthesising operational data into actionable performance reports and commercial impact analyses. Solutioning and Proposal: Ability to take complex customer "pain points" and translate them into functional workflow designs and Standard Operating Procedures (SOPs) that meet both industry standards and client KPIs. Process Improvement: Demonstrated experience in identifying "on-the-ground" capability gaps and implementing tactical solutions to improve warehouse services Tactical Negotiation & Influence: Strong ability to manage and influence internal stakeholders and external clients to ensure seamless service delivery. For over 165 years, Singapore Post (SingPost) as the country's postal service provider, has been delivering trusted and reliable services to homes and businesses in Singapore. SingPost is a leading postal and eCommerce logistics provider in Asia Pacific. The portfolio of businesses spans from national and international postal services to warehousing and fulfilment, international freight forwarding and last mile delivery, serving customers in more than 220 global destinations. Headquartered in Singapore, SingPost has over 4,900 employees, with offices in 14 markets worldwide. Since its inception in 1858, the Group has evolved and innovated to bring about best-in-class integrated logistics solutions and services, making every delivery count for people and planet. To find out more about SingPost, please visit www.singpost.com

Manager, Warehouse Solutioning.

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