Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations, and more people. Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth. Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business. Reporting to Sales Order Processing Manager. Sales Order Processing Analyst manages the end-to-end order flow for our customers’ orders. Responsibilities: Sales Order Processing: Oversee all aspects of sales order processing. Ensure timely and accurate handling of sales orders in the system. Coordination with Teams: Liaise with sales representatives, logistics, and local SOP market team to ensure stock availability and delivery schedules are met. Communicate proactively with internal teams and customer to solve issues related to order processing Customer Service: Address customer inquiries and order related issues promptly and professionally. Manage order adjustments, cancellations, and refunds when necessary. Process Optimization: Identify and implement improvements to streamline the order management process. Ensure compliance with company policies and standards. Reporting & Analytics: Provide regular reporting and analysis on sales order metrics. undefined Requirements: Bachelor’s degree in business administration, Supply Chain Management, or a related field.Minimum 3-5 years of experience in sales order processing, customer operations, or a related role. Fluent in English. Sales order processing of SAP Systems knowledge Excellent communication and interpersonal abilities. Demonstrated problem-solving and decision-making skills Strong working knowledge of Microsoft Office Have a ‘Can-do’ attitude, highly self-motivated and deadline driven. Comfortable in a multi-cultural work environment and working with virtual teams. Working in a fast-paced team environment with high volume activities and changing priorities. Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.

Sales Order Processing Analyst.

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