QUALITY ENGINEER (D9) Job Description About the Role As a Quality Engineer (D9), you will play a critical role in supporting product quality and customer experience by leading technical investigations, failure analysis activities, and quality improvement initiatives. This position is ideal for engineers who enjoy solving complex technical problems and working within a global organization. Global Collaboration A key aspect of this role is partnering closely with overseas headquarters and global engineering teams. You will communicate technical findings in English, present investigation results, participate in cross-functional reviews, influence corrective actions, and support global quality improvement projects. You will act as the primary technical bridge between the Japan market and international engineering stakeholders. Key Responsibilities · Conduct product failure analysis and root cause investigations. · Evaluate returned and repaired products to identify quality trends. · Prepare professional technical reports and executive summaries. · Drive corrective and preventive actions with global teams. · Represent Japan Quality in meetings with overseas headquarters. · Support field quality, reliability, and customer issue escalation activities. · Collaborate with Product Development, Service, Manufacturing, and Supply Chain teams. Required Qualifications · Experience in Quality Engineering, Product Development, Failure Analysis, Service Engineering, Repair Engineering, or Technical Support. · Knowledge of electrical and electronic products. · Strong analytical and problem-solving capabilities. · Business-level English communication skills. Why Join Us · Work with global engineering leaders and technical experts. · Influence product quality on an international scale. · Develop expertise in advanced failure analysis and quality engineering. · Play a visible role connecting the Japan market with global teams. ポジション概要製品品質および顧客満足度向上を目的として、不具合解析、原因究明、品質改善活動を推進するポジションです。技術的な問題解決力とグローバルなコミュニケーション能力が求められます。海外本社との連携本ポジションの最大の特徴は、海外本社およびグローバルエンジニアリングチームとの密接な連携です。英語による技術報告、故障解析結果の共有、品質課題のエスカレーション、改善策の提案を行い、日本市場とグローバル組織をつなぐ重要な役割を担います。主な業務内容 · 製品不具合解析と根本原因調査 · 修理品・返却品の技術評価 · 技術レポート作成 · 海外本社への英語での報告 · 品質改善活動の推進 · 顧客品質課題への対応 · 関連部門との協業求められるスキル · ハードウェアメーカーでの技術者経験、または品質保証、製品開発、故障解析、サービスエンジニアリング、修理・テクニカルサポート等の関連業務経験 · 品質保証・品質管理手法に関する知識・経験（シックスシグマ、ISO等） · 電気・電子製品に関する知識、および電気・機械に関する基本的な知識・実務経験 · 電気機器・電子部品等のハードウェア製品における製造技術の知識 · 製品コンプライアンス（IEC/JIS等）に関する知識 · 高い分析力および問題解決能力 · 修理・メンテナンス分野の知識があれば尚可 · 語学力：日本語アドバンスレベル、英語アドバンスレベル（海外チームとの技術的なコミュニケーションが可能なレベル）このポジションの魅力 · グローバルのエンジニアリングリーダーや技術エキスパートと協働できる環境 · 日本市場にとどまらず、グローバルな製品品質の向上に貢献できる · 高度な故障解析や品質エンジニアリングの専門性をさらに高められる · 日本市場とグローバルチームをつなぐ、重要な役割を担うことができる Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.

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