This role is responsible for managing daily customer operations and order-to-cash processes, primarily for China market, with possible support to regional operations. Based in Shanghai, the role focuses on execution excellence, customer service delivery, and cross-functional coordination, ensuring accurate and timely order processing and issue resolution. Main Job Duties and Responsibilities: 1. Order-to-Cash Operations Manage end-to-end order fulfillment process, including order entry, backlog tracking, delivery coordination, invoicing, and returns Perform system transactions (SAP), ensuring accuracy throughout the order lifecycle Monitor order status and shipment progress, coordinating closely with warehouse and logistics teams Work with Sales to prioritize and release orders based on business needs 2. Customer Service & Issue Resolution Serve as point of contact for customer inquiries and order-related issues Follow through and resolve operational issues such as delivery delays, credit blocks, and invoice discrepancies Provide timely and professional communication to customers and internal stakeholders 3. Cross-functional Coordination Liaise with internal stakeholders including Sales, Finance, Warehouse, MDM and IT to ensure smooth execution Support alignment between different teams to resolve operational issues efficiently Participate in regular coordination meetings with relevant stakeholders 4. Reporting & Data Management Monitor order backlog and service performance KPIs Prepare regular and ad hoc reports to support business needs Maintain accurate data in systems and support data validation when required 5. Process Support & Improvement Identify operational issues and suggest improvements in daily workflows Support implementation of system enhancements or process changes Participate in operational or cross-functional projects when assigned Requirements Bachelor’s degree in Business, Supply Chain or related disciplines 3–5 years of experience in Customer Service / Order-to-Cash / Supply Chain Hands-on experience in SAP Solid experience in order processing, customer support, and operations execution Strong coordination skills with cross-functional teams Detail-oriented, organized, able to work under pressure Good problem-solving skills and sense of ownership Good communication skills in English and Mandarin #LI-JC1 Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws. Movado Group was originally created in 1961 as the North American Watch Company. Its founder, Gedalio Grinberg, was a refugee from Cuba who quickly became a legend in the watch industry. Pioneering the luxury watch business, Grinberg gained acclaim through his many widespread accomplishments, including his contribution to building the Piaget brand, the rescue and revitalization of the Movado brand and his efforts to rally Swiss forces during the quartz crisis of the 1970s. Gedalio Grinberg laid the foundation for what has become, under the successful leadership of his son, Efraim Grinberg, a $500+ million watch company. Today, Movado Group is a major player in the watch industry worldwide, offering exciting career opportunities and a strong portfolio of ten widely respected brands: Movado, EBEL, Concord, MVMT, Olivia Burton, Coach Watches, HUGO BOSS Watches, Lacoste Watches, Tommy Hilfiger Watches and Calvin Klein Watches. As our brands expand globally, our employees continue to enjoy the rich experience of a small company environment, with hands-on involvement and exposure to many different aspects of the business. From Product Development to Supply Chain operations, our employees can learn the inner workings of the industry, while growing within the organization. We currently own and operate over 50 Movado Company Stores that offer exceptional value on products from all our fine watch brands. With strategic locations nationwide, this retail division supports our brand image and increases sales for our company. A successful global corporation, Movado Group employs over 1,100 people worldwide. Our corporate headquarters are in Paramus, New Jersey. We have manufacturing facilities in Switzerland and the Far East, and regional offices in France, Germany, the United Kingdom, China including Hong Kong. We enjoy a strong international presence as a leader in the watch industry. From fashion to luxury, our distinctive and diverse brands offer a wide range of growth opportunities. Join the Movado Group team and work for the best brands in the market, while becoming a part of a world-class organization.

Customer Operations Specialist.

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