The Sales Supervisor role focuses on ensuring that company sales goals are met or exceeded including achieving all key business metrics while following the California Closets policies and procedures. This role ensures that the designers are delivering on the California Closets standards of excellence with each and every customer. The Sales Supervisor also collaborates with the Sales Manager to ensure that the process flow is being followed and delivering on a high standard of customer service at all touchpoints.
What We Offer
California Closets has both company-owned and franchise locations. This location is a franchise, therefore earns the following benefits:
- A fun, creative, and inclusive work environment
- Compensation is Salary plus a commission based on sales. Approximately $75k annually.
- Health insurance – Medical, and Dental
- Paid Vacation and Sick time
- Simple IRA retirement plan with company match
- Company phone number
Company-owned locations may offer different benefits.
Essential Functions
- Coach and mentor, an assigned team of Design Consultants ensuring all company revenue goals and key performance indicators are met or exceeded through monthly (Goal Setting & Review Meetings) GS&R’s.
- Ensure direct reports are delivering on an exception customer experience with every customer touch point and follow up on completed procedures per company policy
- Performance manages underperformers following performance management guidelines to improve results including detailed documentation, may have to include HR and General Manager.
- Collaborate with Sales Manager to ensure all mandatory training is completed as per training strategy for new and on-going training and development.
- Working in collaboration with the Sales Manager to ensure the assigned Design Team has the appropriate mix of company leads and self-generated leads.
- Work with Design Consultants to create a plan for driving self-generated leads.
- Manage day-to-day performance of all sales team members
- Co-Manage sales contests and incentive programs and collaborate with the Sales Manager on creation and tracking.
- Working in collaboration with Sales Manager to co-schedule and co-facilitate monthly Sales Meeting including coordination with guest speakers.
- Analyze sales data and develop strategy to address areas of opportunity.
- Monitor and enforce sales team’s participation in local industry meetings and functions (i.e. BIA, Chamber of Commerce, and ASID).
- High school diploma and/or GED, some college education preferred
- Interior design education, direct industry experience or proven passion for home décor.
- 5+ years of direct selling consultative sales experience within a business to consumer environment, preferably in high-end furniture, design showrooms, or luxury retail environments
- 3+ years of management/leadership experience
- Proven track record of leading a team to exceed sales quotas and sales metrics
We are an equal opportunity employer.
All your information will be kept confidential.
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