Job type
Permanent - Full Time or Part Time - Onsite (8.30am or 9.00am start)
Role overview
This is an opportunity to join FRP's professional support team in East Anglia. Based in Norwich, the Office Manager / Support will help ensure the smooth day-to-day running of an office of more than 25 people, while providing proactive administrative and organisational support to local partners and the wider team across Norwich, Cambridge and Ipswich.
The role combines office management, administration, client service and business development support. The successful candidate will be a trusted point of contact who is professional, discreet and organised, with the ability to manage competing priorities in a busy office environment.
Key Responsibilities
- Manage front of house, telephone enquiries, incoming and outgoing post, couriers and day-to-day office administration
- Maintain a professional and welcoming office environment, ensuring reception, meeting rooms and shared areas are clean, well presented and appropriately stocked
- Manage kitchen supplies, stationery, repeat orders and relationships with external suppliers
- Coordinate internal and external meetings, including room bookings, virtual arrangements, agendas, minutes and action logs
- Provide proactive administrative support to local partners and the wider team, including correspondence, reports, presentations, deadline tracking and support during peak periods
- Assist with billing administration, invoices, expenses and client-related processes
- Support client onboarding and engagement administration, including file openings, anti-money laundering checks and conflict checks where required
- Maintain Microsoft Dynamics CRM and contact databases
- Support client meetings, hospitality, marketing, events and wider business development activity
- Undertake first aid and fire marshal responsibilities as required
- Significant experience in office management or workplace administration, including responsibility for office operations and external suppliers
- Experience supporting senior stakeholders and wider teams, ideally within a professional services environment
- Experience coordinating multiple priorities and stakeholders at the same time
- Experience using CRM systems and document management platforms is desirable
- Experience supporting business development, events or proposal activity is desirable
- Knowledge of consultancy or professional services operations is desirable
Skills and Knowledge
- Excellent organisational and time management skills, with the ability to prioritise effectively in a fast-paced environment
- Clear and confident written and verbal communication skills
- Strong attention to detail and accuracy
- Ability to work independently, use initiative and manage changing priorities calmly
- Strong relationship-building and customer service skills
- Advanced Microsoft 365 skills, including Outlook, Word and PowerPoint
- Experience using Microsoft Teams, Microsoft Dynamics, SharePoint and Copilot is desirable
Personal Attributes
- Professional, confident and approachable
- Dependable, trustworthy and discreet
- Proactive and solutions-focused
- Flexible, adaptable and calm under pressure
- Collaborative, positive and willing to support the wider team
- Tactful and diplomatic when handling sensitive information
Our Values
- Straightforward: We provide clear, no-nonsense advice
- Confident: Our guidance is backed by expertise and evidence
- Pragmatic: We focus on practical solutions and tangible outcomes
- Real: We are professional yet approachable, understanding the challenges our clients face
Our Commitment to You and the Environment
At FRP Advisory Group, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on the natural environment.
We are always striving to improve in all areas - whether it’s our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape.
We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services - regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive.
Our learning and development programmes enable us to invest in growing our employees’ careers. We aim to empower our team members to each achieve their potential.
We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.