Opportunity at a Glance
This position Team acts as a liaison between internal stakeholders and outside agencies to manage non-TIV funding on a student accounts. Our colleagues embody the Covista values and embrace synergies to create positive student outcomes and prompt account resolutions. This role is responsible for promoting student success through accurate and responsive processing of non-TIV aid and providing support to our internal customers and external agencies. Acts with our Covista values and fosters a culture of CARE consistent with our mission, vision, and purpose.
Responsibilities
- Supports internal customers and external agencies with responsive and professional communication via email, phone, SalesForce, and web conferencing.
- Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student debt/balance concerns.
- Utilizes appropriate systems to process Direct Bill, VA and/or account receivable with accuracy.
- Posts and reviews payment records including EFT, check and credit transactions.
- Demonstrates understanding of compliance and regulations.
- Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization.
- Demonstrates our Covista values while being open and responsive to constructive feedback from mentor/supervisor through the development process.
- Successfully completes various trainings to maintain access for vendors, federal agencies, banking and loan systems.
- Collaborates with various Covista functions, applying a strong knowledge of military, finance, and higher education policies to assist in the resolution of student account concerns.
- Actively participates in team meetings, special projects, and all other duties as assigned.
- Performs regular, proactive reconciliation and follow-up to ensure accuracy and timely processing.
- Maintains service level agreements as determined by leadership
- Maintains annual quality assurance accuracy rating of 95% and above
- Communicates effectively with colleagues and leadership
- Performs other duties as assigned
- Complies with all policies and standards
- Bachelor's Degree Preferred
- Outstanding customer service skills with minimum 1 year of customer service Preferred or
- related experience Preferred
- Ability to work in a flexible remote environment
- High level of interpersonal, communication, time management, and analytical skills
- Demonstrate critical thinking ability
- Knowledge of higher education, military regulation, and/or accounts receivable experience preferred
- Ability to work independently as well as function as part of a team
- PC skills in Microsoft Office, various web-based applications and database software.
- Excellent math and analytical skills.
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $28.18. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- 15 Days of Paid Vacation Days each Calendar Year
- 12 Paid Holidays + 2 floating holidays
For more information related to our benefits please visit:
https://careers.covista.com/benefits
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation