Responsibilities: Assist federal employees, retirees, and military personnel with plan enrollment, account setup, general plan questions, and site navigation—all from home. This short-term seasonal role is a great way to get started with Working Solutions, with the highest call volume during open enrollment (November 9 – December 14). If you’re a good fit, you may have the opportunity to continue with another program afterward.

Why Become a Working Solutions PRO?

• Work from Home: Ditch the commute and enjoy the comfort of home.
• Flexible Hours: Set your own schedule and work when it's convenient for you.
• Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
• Supportive Environment: We’re here to help every step of the way!

Earnings Potential

• The contracted rate is $0.28 for English and $0.31 for Spanish per Customer Interaction Minute (CIM).
• $16.80 - $18.60 (hourly equivalent)
• Contractors will be provided a prorated minimum of 54 minutes per productive hour.
• This program also has incentives available beyond the per-minute rate.

Skills Needed

• Ability to provide excellent, patient, and empathetic customer service.
• Excellent verbal and written communication skills.
• Tech-savvy and avid computer user.
• Friendly tone and professional demeanor.

Schedule

• Flexible schedule opportunities - you choose your own hours!
• Hours of operations are 7am-8pm CT Monday-Friday and may increase during open enrollment

Work Environment Requirements

• Quiet, uninterrupted space during all working hours.

Technology Requirements

• Personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection, such as cable, fiber optic, or DSL (no Wi-Fi, satellite, or mobile internet)
• Windows 11 operating system
• Windows Security/Microsoft Defender Antivirus (included in Windows 11 and free to use), running and up to date
• Wired USB headset with microphone.
• A smart phone and be willing to accept texts related to program work.
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
  *Full PC requirements

Important Information We are currently unable to work with contractors residing in the following states: CA, CO, CT, DC, DE, IL, MA, MD, MN, MT, NH, NJ, NY, OR, PA VT, WA, WI for this program. Contractors must also successfully pass a criminal background check.

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