Key Account Manager
About the Company
We're partnering with an AI-native operating system for supply chains used by wholesalers, manufacturers, retailers, and traders. The platform integrates logistics and procurement data through connections with internal and external systems, enabling predictive analytics and automated workflows that improve fill rates, reduce inventory levels, and optimize cash-to-cash cycle time.
By leveraging predictive analytics and automation, the company helps large enterprises reduce costs, unlock additional revenue, and prevent under- or over-stocking across complex global supply chains.
Role Overview
The Key Account Manager (KAM) owns the commercial relationship with the company's clients — from post-implementation through renewal and expansion. This role is the client's main point of contact and is accountable for account health, satisfaction, and growth within their portfolio as well as continued implementation of the company's AI suite of solutions.
This is a senior, client-facing role that also provides hands-on support for solution implementation on-site with clients, and requires frequent travel.
Key Responsibilities
Own the end-to-end relationship for assigned accounts — through renewal and expansion
Serve as the client's primary point of contact, building trust with key stakeholders across procurement, operations, and supply chain
Track account health — usage, satisfaction, ROI — and proactively address risk before it becomes churn
Identify expansion opportunities within existing accounts and partner with Sales on upsell and cross-sell
Represent the voice of the client internally — feed structured feedback to Product and Customer Success leadership
Profile We're Looking For
Strong relationship management and account ownership experience — comfortable being the face of the company to enterprise clients
Background in logistics, procurement, or supply chain — understands the client's operational world firsthand
Comfort with AI-driven products — not a hands-on technical builder, but fluent enough to speak credibly about how the platform's AI creates value for clients
Commercially minded: understands account health, retention, and expansion, and can spot risk and opportunity early
Senior profile — 5+ years of experience in account management, implementation, or client-facing roles in logistics/supply chain; based in Mexico and able to travel national and international
Spanish and English — written and verbal — at a level that supports fluent client conversations
Nice to Have
Experience at a tech-forward or AI-native supply chain, logistics, or procurement company
Existing network of relationships in the Mexican logistics, procurement, or supply chain space
Familiarity working in fast-changing startup environments where processes are still being built
Previous experience as a KAM, Account Manager, or Customer Success Manager in B2B SaaS