Company Overview:
Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department.
eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges.
Place of Performance: Hybrid – Washington, DC Metro Area (IRS facilities and approved remote work locations)
Citizenship: U.S. Citizenship required
Security Clearance: Must be able to obtain and maintain an IRS Moderate Background Investigation (MBI)/Public Trust.
About the role:
You will help the team see problems before users do. You will build dashboards and alerts, learn what normal looks like for each API, and help prove the platform can handle Filing Season load. A senior operations lead will guide your work.
What you will do:
- Build and maintain dashboards and alerts in AppDynamics and the ELK stack, and add Prometheus metrics for Kong.
- Set a normal profile for each API (volume, latency and errors by hour and season) and tune alerts to catch drift, not noise.
- Help run a 60 day alert baseline that cuts the auto generated tickets IRS sees today.
- Track certificate expiry dates and raise alerts at 60, 30 and 14 days.
- Collect performance data continuously, prepare weekly reviews, and support daily reviews during Filing Season.
- Help script and run load tests on both webMethods and Kong before peak periods and migration waves.
- Pull logs and metrics to support incident triage and root cause analysis.
- Report monthly availability and performance against the contract standards.
What you bring:
- 1 to 3 years in monitoring, operations, site reliability, or performance testing.
- Experience with at least one monitoring or log tool, such as AppDynamics, ELK or Elastic, Splunk, Grafana, Prometheus or Dynatrace.
- Understanding of HTTP, APIs, latency, throughput and error rates.
- Basic Linux and scripting in Python or Bash.
- Clear writing for reports and incident notes.
- Bachelor's degree in a technical field, or equivalent experience.
- Ability to obtain and keep an IRS Moderate Background Investigation (MBI); you must meet IRS suitability and residency requirements.
Nice to have:
- Load testing with a tool such as JMeter, k6, Gatling or LoadRunner.
- Experience monitoring an API gateway or middleware platform.
- An AppDynamics, Elastic or cloud certification.
- An active IRS MBI or prior IRS work.
Commitment to Diversity -
eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.