We’ve learned that what is best for patients is also best for employees. Learn more about why we are one of the Best Companies to Work for in Texas®. Job Summary The Intern working in Volunteer & Guest Services will participate in employee and volunteer relations inside of the UMC hospital and campuses as well as within the communities UMC represents Reports to: Director: Job Specific Responsibilities Daily assignments may include but are not limited to: • Assist with the development and management of UMC’s Volunteer and Internship program • Assist in all areas of development and events to increase funds to enhance mission of UMC • Assist Program Manager with on-boarding and training new volunteers • Recruit and Retain interns through strategic outreach to Universities and Community Groups • Assist Program Manager with on-boarding and training new volunteers • Train volunteers, evaluate ongoing programs and measure volunteer engagement • Partner with UMC departments to determine volunteer/intern placement and program needs • Analyzing volunteer engagement for specific areas of the hospital through audits and surveys while providing feedback for improvements • Serve as a liaison for the UMC Auxiliary Education and Experience • Actively enrolled in a credentialed college program as a sophomore or greater classman Required Licensures/Certifications/Registrations N/A Skills and Abilities • Highly organized multi tasker with good problem solving skills • Effective writing and editing skills • Ability to speak in front of large audiences • Knowledge of Program Management techniques, a plus • Ability to work with diverse groups of people in a team setting Interaction with Other Departments and Other Relationships Daily interaction with patient, staff, and visitors required in this role Physical Capabilities Must be able to lift up to 10 lbs. Ability to read, write, listen, and verbally communicate Environmental Working Conditions This position is exposed to indoor varying temperature changes Direct Reports N/A UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *Request for accommodations in the hire process should be directed to UMC Human Resources.* Benefits: Resilience program Emotional Physical Spiritual Financial Career Community On-Site Professional Counselors (EAP) Discounted Pharmacy Cost Cash Retention Bonus (only one in our region) Retirement Benefits w/Employer Match PTO & Extended Illness Medical, Dental, & Vision Insurance And more at: https://apps.umchealthsystem.com/documents/wellness.pdf UMC Vision, Mission and Standards: Vision: To Serve Our Patients in the Best Teaching Hospital in the Country Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals. Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect About UMC Magnet Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only BICU DNV accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by Texas Monthly UMC Physicians Culture, Vision, Mission, and Standards: Culture: Service is Our Passion Vision: The best place to work and the best place to receive healthcare. Mission Statement: To improve the quality of life for our community by providing the best patient experience for every patient. Standards: Teamwork, Respect, Accountability, Compassion, Kindness About UMCP 35 Practice Locations – private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as “One of the Best Places to Work in Texas” by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates

Intern- Volunteer & Guest Services - FT-1.

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