Role Overview
Are you an operational "master of execution" who thrives on solving real-world clinic challenges and building seamless systems?
As our Utah Operations Manager, you will serve as a key operational partner to the Regional Director of Operations (RDO) and a force multiplier for our clinic teams. This high-impact, hybrid role splits time 50% on strategic growth initiatives (new clinic openings and service launches) and 50% on targeted field deployment to support specific clinic needs across Utah.
You will be our market's Scheduling Excellence Guru, mastering capacity management, optimizing workflows, deconstructing operational analytics, and building collaborative & trusted relationships with the local Management Team. If you are a rising operational leader looking for a high-visibility role with direct impact on patient access and growth, Stella is the place for you.
Key Responsibilities & Duties
- Scheduling & Capacity Excellence: Serve as the market's subject matter expert for scheduling templates, provider capacity, and utilization in Athena. Partner with Clinic Managers and the Transformative Care Center (TCC) to optimize waitlists, minimize capacity loss, and improve appointment conversions.
- Field Implementation & Leadership Coaching: Deploy directly to clinic locations to troubleshoot operational bottlenecks, roll out standard operating practices, and support onboarding, training, and coaching for new Clinic Managers.
- Growth, Launch & Integration Execution: Lead operational project management for key growth initiatives, including new clinic openings, acquisitions, and expanding interventional care modalities (SGB, Spravato, TMS, Ketamine).
- Operational Analytics & Revenue Readiness: Analyze clinic performance indicators (utilization, fill rates, cancellation trends) while supporting operational execution of revenue cycle workflows like billing readiness, co-pay collection, and documentation completion.
- Cross-Functional Leadership: Build high-trust partnerships with Clinic Managers, Medical Directors, providers, and central shared services to solve problems and drive execution without relying solely on direct authority.
Must-Haves (Qualifications)
- Must live locally in Utah and be able to travel regularly between clinic locations across the region.
- Mandated 2–4+ years of progressive operational experience in healthcare, multi-site practice management, or clinic operations.
- A proven "get-it-done" attitude- able to take new ideas or complex projects, figure out how to implement them, and deliver measurable results in a clinical setting.
- Strong comfort with operational data, workforce management metrics, and EMR scheduling platforms (e.g., template design, utilization tracking).
- Ability to quickly establish credibility and collaborate effectively with both clinical providers and administrative staff.
- Bachelor’s degree in Healthcare Administration, Business, or a related field.
Nice-to-Haves
- Strongly prefer prior operational experience in behavioral health, psychiatry, or interventional mental health environments.
- Hands-on experience with AthenaHealth scheduling and reporting functions.
- Previous background supporting new clinic openings, acquisitions, or new clinical service rollouts.
What We Offer
- Market-competitive salary
- Full medical, dental, and vision coverage, plus ancillary benefit options; company-paid life insurance; paid parental leave; and a 401(k) with company match.
- Robust paid vacation, sick time, 12 paid holidays, plus free access to our breakthrough SGB treatment.
- Direct exposure to senior executive leadership and multi-site healthcare strategy, designed to grow you into broader operational leadership.
- The opportunity to make a tangible, life-changing impact on patients seeking innovative mental health care every day.
At Stella, we believe that diversity, equity, and inclusion are essential values that enrich our work environment and enhance our ability to serve diverse communities. We strive to integrate these values into every aspect of our organization, from hiring and training to policies and practices. Our vision is to be a leader in delivering patient-centered care that respects and celebrates diversity, promotes equity and inclusion, and improves health outcomes for all.
Stella Mental Health is a mental health company that provides highly effective treatments for hard-to-treat symptoms and conditions. Stella has clinics across the country that practice the delivery of Stella’s Transformative Care model, which integrates psychotherapy, general psychiatry, and innovative interventional treatments, including ketamine infusions, intranasal esketamine (Spravato), transcranial magnetic stimulation (TMS), and Stellate Ganglion Block (SGB), to support meaningful and lasting improvement in mental health by addressing both psychological and biological drivers of conditions such as treatment-resistant depression, PTSD, and anxiety-related disorders. We are a community of compassionate professionals who support our patients and each other throughout their healing journey.