Job Summary
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with all Range Printing team members.
Specific Job-Related Duties
- Meets with customers or sales representatives to gather job specifications so accurate estimates of job costs can be generated, making recommendations whenever possible for improved product quality, service and/or pricing.
- Prepares or obtains estimates and presents to customers.
- Works closely with internal staff and outside vendors to prepare orders.
- Prepares or obtains proofs to sends to customers as needed.
- Monitors jobs through the production process to assure timely completion.
- Responds timely and accurately to customer inquiries as needed.
- Assists in greeting walk in visitors and directs them to the appropriate person.
- Provides timely feedback to the company regarding customer concerns.
- Answers phone in a professional, business-like fashion and directs calls to the appropriate person as needed.
- Other duties as assigned.
- Improves him/herself in any way possible to enhance job performance.
- Promotes Range Printing, its Mission, Philosophies, Values, programs and
achievements to the public and other employees. - Identifies organizational opportunities for improvement and brings
solutions and suggestions to management’s attention. - Functions as a team member by assisting, supporting, and encouraging other
employees in any way possible. - Maintains working knowledge of Microsoft Office Software and other software used by
the company. - Completes successfully all agreed upon continuing education, i.e., classes, seminars, etc. in a timely fashion.
- Performs related work as required, willingly and eagerly.
Desired Skills & Qualifications
Excellent verbal and written communication skills. Excellent computer skills. Reliable and on-time for job while being focused on the job. Positive attitude while working productively to build strong customer relationships with a can-do attitude. Being able to work carefully and accurately in a fast-paced environment.
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our valued customers and will play a crucial role in ensuring their satisfaction. If you are passionate about providing excellent service, have strong communication skills, and enjoy problem-solving, we would love to hear from you.
Benefits Package
Health Insurance, HSA Contribution, Short Term Disability, Life Insurance, Paid Time Off, Holiday pay, and 401K match.
Job Type
Full-time, 8-hours, day shift, Monday through Friday, Expected hours: 40 per week.
Unleash your potential with a growing company that delivers creative marketing solutions. We seek talent in paper print, apparel decoration, promotional items, fulfillment, and web-based services. As a family-owned business, we value our team and are committed to providing opportunities to do more and be more.