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Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Compensation: Salary Range: $15.00 - $23.00 Union Position: No Department Details Summary Provides first line of customer support. Job Description Demonstrate excellent customer service skills and take initiative to meet the needs of all guests to ensure a positive experience. Demonstrate a courteous, friendly and welcoming manner. Consistently offer personal assistance and resources available to patients, families, guests and visitors. Will demonstrate familiarity to campus, interdepartmental teams, clinics and own working environment to provide assistance upon request. May assist with directing and escorting individuals as necessary to provide the full service experience. May provide additional assistance and preparation for patients/guests depending on their designation for an upcoming appointment. As needed act as a liaison between staff and guests to keep each party well informed. Assist in maintaining department cleanliness and organization. Must possess a knowledge and understanding of the designated computer systems to provide necessary services associated with daily tasks. Expected to comply with other job related responsibilities as assigned by management. Additional clerical responsibilities may include, but not limited to assist with incoming phone calls, entering of data including orders, troubleshooting potential workflow discrepancies and inefficiencies as needed, entry level billing when necessary along with data reports. Interaction of population will vary depending on facility location and setting. Must be perceptive to the needs of all guests with critical thinking skills to help them with their needs. Demonstrates empathy, understanding, compassion and kindness to all visitors, customers or patients/family members regardless of race, color and culture, socio-economic, or physical or emotional condition. Possess excellent communication skills and be able to interact in a supportive, positive manner, acknowledging the level of importance and sensitivity for those visiting the facility while remaining composed under pressure. Responds with empathy and strong interpersonal skills. Must remain calm and provide reassurance regardless of situation. Must have a positive attitude, the ability to learn quickly and adapt easily to change. Qualifications High school diploma or equivalent preferred. One year of office experience with exposure to customer relations and computer data input preferred. Medical Terminology knowledge preferred. Depending on department, Medicare and Medicaid billing knowledge preferred. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [email protected]. The Sanford organization owns and manages multiple distinct brands, including Sanford Health, Marshfield Clinic, and Good Samaritan, as well as Lewis Drug, Sanford Health Equip, Solutions by Sanford, Great Shots, and Blue Rock Bar & Grill. Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies. The organization’s transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health’s commitment to shaping the future of rural health care across the lifespan at sanfordhealth.org or Sanford Health News. Good Samaritan, one of the nation’s largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care. As part of Sanford Health, an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies. The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities. Learn more about Good Samaritan’s mission and commitment to delivering high quality senior care in rural America at good-sam.com. 
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Sanford
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