Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more What We’re Looking For: The Travel Partner serves as a key contributor within a high-volume shared services environment, supporting billing operations for a diverse portfolio of hotel properties across North America. This role provides guidance and quality oversight for the Travel Partner team, serves as the primary escalation point for billing and payment inquiries, and manages complex invoicing for wholesale, tenant, rental, membership, corporate, VIP, and other specialized accounts. The position is responsible for ensuring the accurate and timely invoicing, payment application, issue resolution, and customer support required to meet service excellence standards and maintain strong relationships with hotel leadership, joint venture partners, and travel partner organizations. Who You Are: A relationship builder with a dynamic approach to developing connections  A continually curious forward thinker who loves to find creative solutions  A team builder with the ability to establish a strong following   Comfortable with taking the lead in a variety of settings  Collaborator who excels in an exciting, ever-evolving environment  What You Will Do: Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices.  Compiles final invoice for wholesale, tenant, rental, membership, corporate, and VIP accounts and ensures timely delivery to third party partners.  Uses hotel sales, financial, and property management systems to reconcile charges posted to third party accounts.  Researches and resolves missing or discrepant charges to ensure highest levels of billing accuracy.  Calculates contractual discounts owed and adjusts accordingly in property management system.  Collaborates with other Billing Services and hotel team members to resolve guest billing disputes.  Maintains strong relationships with hotel Reservations, Finance, Sales, and Operations team members to ensure client needs are understood and met.  Communicates directly with guest/clients of the hotels to collect payment for direct-billed balances; keeps accurate records of collections activities.  Applies payments in hotel’s property management system as specified on remittances daily as they are received.  Collaborates with Training Manager, STAR Trainers, and Billing Manager to maintain training environment focused on continuous improvement.  Prepares and maintains reports of aged receivables and collections progress to be shared regularly with hotel teams for cash forecasting and risk exposure.  Performs daily audit of department's financial transactions to ensure accuracy and compliance.  Accountable for achievement of metrics and targets associated with the position.  Regular attendance in conformance with standards  May be required to work varying schedules to reflect business needs  Required to attend all training sessions and meetings  Ability to perform “Physical Requirements” as explained below  Other duties as assigned  Your Experience Includes: Minimum 6 months of billing and accounting experience. HS Diploma or GED equivalent preferred  1-2 years customer-facing work experience in hospitality or finance environment  Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally  Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines  Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office  Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Senior Travel Partner - Billing Services.

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