Live! by Loews - Arlington offers careers at a high-energy hotel in the Arlington Entertainment District, between Globe Life Field and AT&T Stadium. Team members support 300 guestrooms, multiple dining venues, an infinity-edge pool and connected access to Loews Arlington Hotel & Convention Center. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, Holidays & Paid Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance & Pet Bereavement Team Member Hotel Rates, other discounts, perks & more Complimentary Parking Complimentary meals in Team Member Café while working Discounted tickets to local attractions & entertainment venues Community volunteer opportunities Benefits are subject to eligibility and may vary by position What We’re Looking For: A detail-oriented Rooms Controller responsible for managing room assignments, coordinating guest preferences, and supporting front office operations. You’ll serve as the connection point between departments to ensure a seamless and personalized guest experience. Who You Are: Highly organized and efficient, with a sharp attention to detail Service-oriented and proactive in identifying and solving problems Able to work both independently and within teams, effectively managing multiple priorities Excellent communicator, skilled at collaborating across departments Stays calm under pressure, with strong decision-making abilities Veterans and military spouses are encouraged to apply What You Will Do: Oversee daily room assignments for all guest arrivals, VIPs, special requests, and returning guests Coordinate closely with Front Desk, Housekeeping, and Engineering to ensure timely room readiness Pre-block VIP and special request rooms using arrival reports and group information Review and resolve duplicate reservations, no-shows, and due-outs daily Monitor and update Out-of-Order and Out-of-Service room statuses Track and process amenity requests (rollaways, microwaves, cribs, etc.) and ensure accurate billing Monitor all master accounts for proper check-in, check-out, and extension as required Ensure all room changes are processed and communicated accurately to the appropriate departments Assist Front Desk during high-traffic periods and provide guest service support as needed Prepare and distribute daily reports including occupancy, arrivals, departures, and group status Forecast room availability up to three days in advance and help manage overbooking risk Communicate all guest preferences, special services, and group requirements clearly to operations teams Assist with remote or group check-ins, rooming lists, and special block arrangements Maintain a clean and organized back office and ensure readiness of supplies Maintain regular and reliable attendance in alignment with company standards and operational needs Embrace flexibility by performing other duties as assigned to support team and organizational goals Other Responsibilities: Regular attendance in conformance with standards May be required to work varying schedules to reflect business needs Required to attend all mandatory training sessions and meetings Perform other duties as assigned Regularly lift up to 40 pounds, reach, bend, crouch, kneel, push, pull, and walk Stand for extended periods during shifts Your Qualifications Include: Minimum of 1 year of front office or reservations experience in a hotel environment Familiarity with hotel property management systems (e.g., Opera, Delphi, or similar) Strong written and verbal communication skills Ability to multitask and manage time-sensitive responsibilities Flexible availability, including weekends and holidays Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Rooms Controller.

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