Support Center - Irving We are seeking a highly skilled and experienced Manager - DevOps Engineering to lead our DevOps team in fostering a culture of collaboration, continuous improvement, and innovation across our development, operations, security, and QA teams. The ideal candidate will have a strong background in software development, systems administration, automation, and cloud infrastructure. This leadership role requires technical expertise, strong communication skills, and a passion for building scalable, reliable, and efficient systems. Major Activities Lead, mentor, and grow a high-performing DevOps team, ensuring effective collaboration with software development, IT, and other business units. Design, implement, and maintain automated workflows for build, testing, deployment, and infrastructure management. Collaborate with development teams to integrate DevOps practices into the software development lifecycle (SDLC), ensuring continuous integration and continuous delivery (CI/CD) and improved operational efficiency through use of automation tools. Oversee the design and management of scalable, high-availability infrastructure across multi-cloud. Ensure proper infrastructure monitoring, capacity planning, and disaster recovery practices. Manage and optimize cloud services (Google Cloud, Oracle Cloud) for cost, performance, and security. Communicate effectively with senior management and other stakeholders about system performance, issues, and new technologies. Establish key performance indicators (KPIs) to track the success of DevOps initiatives and ensure alignment with business goals. Implement and enforce security best practices in the DevOps pipeline and infrastructure. Collaborate with security teams to address vulnerabilities and mitigate risks. Lead incident response efforts, ensuring rapid resolution of issues and minimizing system downtime. Implement proactive monitoring and alerting systems to identify and address issues before they impact production. Conduct root cause analysis (RCA) for major incidents and drive the implementation of preventive measures. Other duties as assigned Minimum Education Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience). Minimum Type of Experience the Job Requires 7-8 years of experience in DevOps or a similar technical role, with at least 2-3 years in a managerial or leadership capacity. Strong experience with CI/CD tools (Jenkins, GitHub, GitHub Action, GitLab etc.), configuration management, and version control (Bitbucket, Git). Solid understanding of cloud platforms such as Google Cloud, Oracle cloud and experience with infrastructure-as-code (Terraform, CloudFormation). Expertise in containerization and orchestration tools like Docker, Kubernetes, and Helm. Proven experience with monitoring tools (Prometheus, Grafana, ELK stack, Datadog, GCP cloud observability etc.) and logging frameworks. Hands-on experience in Linux/Unix-based environments, scripting languages (e.g., Python, Bash, Go), and application deployment. Other Excellent leadership and team management skills with the ability to foster a collaborative, inclusive, and productive environment. Strong problem-solving and troubleshooting skills. In-depth knowledge of security best practices and vulnerability management. Ability to balance technical depth with strategic decision-making to drive business outcomes. Exceptional communication skills, both verbal and written. Preferred Education Master’s degree in computer science, Information Technology, or a related field (or equivalent work experience). Preferred Type of Experience the Job Requires Google Cloud Professional DevOps Engineer, Google Cloud Professional Cloud Architect Kubernetes Certification (CKA/CKAD), Terraform Associate, or similar certifications. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. We put people first We do the right thing We’re always improving our craft We hold ourselves accountable We’re better together At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Los Angeles County

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