Responsibilities
Provide 1st and 2nd level support to users in a friendly and helpful manner
Keep IT Manager and Helpdesk aware of the status of current and outstanding tasks, escalating when tasks take longer than expected
Promptly update job status in ticketing and activity tracking systems
Perform upgrade / maintenance / support jobs during non-office hours
Conduct daily morning checks on meeting room facilities
Manage meeting room facilities readiness and troubleshoot when problems arise
Handle equipment deliveries and rack mount IT equipment occasionally
Perform other ad-hoc duties as assigned
Education Requirements
Diploma or above in Information Technology, Software Engineering or related fields
Work Experience Requirements
Minimum 3 years' experience in a technology support role
Trade floor or financial services IT experience will be an advantage
Industry certifications would be an advantage (MCITP/MCSE)
Candidates with less experience will be considered as Engineer (IT Services)
Key Skills
Good command of both written and spoken English
Knowledge in Microsoft desktop / Office 365 / Azure platforms
Good troubleshooting skills