Physical Security Systems Technician (Bosch Video)
**Must be able to obtain Public Trust Clearance**
Primary Function: Bosch video surveillance field service, troubleshooting, preventive/corrective maintenance, and project support
Ideal Background: Security camera technician with solid low-voltage installation and IP-network fundamentals
Experience: Target 3+ years in CCTV / IP video / electronic security field service; Bosch experience strongly preferred
Position Summary
We are seeking a Physical Security Systems Technician with practical Bosch video-surveillance experience to serve as the lead field technician for camera-system operations and maintenance. The role is intentionally field-focused: the technician will diagnose and correct camera and connectivity issues, support repairs and replacements, assist with security-system projects, and maintain reliable day-to-day operation of installed video infrastructure. Strong low-voltage cabling skills are highly desirable and can offset gaps in product-specific experience when the candidate has proven IP-camera and electronic-security troubleshooting ability.
Key Responsibilities
- Provide field troubleshooting and operational maintenance for Bosch IP cameras, including fixed and PTZ devices, associated mounts/housings, power, network connectivity, and related video-system components.
- Diagnose camera outages, intermittent video, poor image quality, PTZ/control problems, PoE/power faults, network-link issues, damaged cabling/connectors, device configuration issues, and other common field conditions.
- Remove, repair/replace, reinstall, aim, focus, configure, and validate cameras and associated field hardware in accordance with approved work orders and manufacturer guidance.
- Support Bosch Video Management System (BVMS) and related video-system activities at the field-technician level, including device discovery, basic configuration validation, recording/connectivity checks, alarm/event verification, and collection of diagnostic information for escalation.
- Coordinate with management, customer security personnel, network staff, vendors, and Bosch technical support when faults extend beyond field-level repair or require software/server engineering.
- Perform preventive maintenance inspections, condition assessments, cleaning, connection checks, firmware/configuration verification when authorized, and documentation of recurring or lifecycle-related issues.
- Support security-camera projects including surveys, device replacement, relocations, new installations, camera coverage verification, commissioning, and post-installation testing.
- Install and troubleshoot supporting low-voltage infrastructure such as Category 6/6A cabling, patch-panel and device-side terminations, PoE network connections, pathways, cable supports, labels, grounding/bonding, and equipment mounting.
- Use common test tools to verify copper cabling, PoE/power, network link, and physical connectivity; isolate whether a failure is device, cabling, switch-port/power, configuration, or upstream-system related.
- Maintain accurate ticket notes, device records, test results, serial/model information, maintenance history, photos, and as-built updates; identify parts/material requirements for corrective work.
- Follow site safety, customer security, infection-control/occupied-facility procedures, and Federal facility access requirements. Support scheduled after-hours maintenance or project work when required.
Minimum Qualifications
- Three or more years of hands-on field experience with CCTV, IP video surveillance, electronic security systems, or closely related low-voltage systems.
- Demonstrated ability to troubleshoot IP cameras and field devices from the physical layer through basic network connectivity, including Ethernet, PoE, addressing concepts, switch-port/link status, and device communication.
- Experience installing, replacing, aiming, focusing, testing, and documenting fixed and PTZ cameras and associated mounts/housings.
- Working knowledge of structured cabling practices, copper termination/testing, labeling, pathways, and telecommunications-room patching.
- Ability to read floor plans, camera schedules, device lists, wiring diagrams, work orders, and manufacturer documentation.
- Strong customer-service and documentation skills with the ability to work independently and escalate appropriately.
- High school diploma or equivalent; technical school, apprenticeship, military electronics/security training, or equivalent field experience is acceptable in lieu of a degree.
- Ability to satisfy customer onboarding, background suitability, badging, safety, and site-access requirements.
Preferred Bosch / Security Qualifications
- Bosch BVMS Technical Certification or current Bosch Security and Safety Systems Academy training in BVMS, Bosch IP video, or related video products.
- Hands-on experience with Bosch PTZ and fixed IP cameras, Video Recording Manager (VRM), BVMS Operator/Configuration Client, or Bosch recording appliances.
- Prior experience working with Bosch technical support, firmware/configuration tools, device replacement procedures, and video-system commissioning.
- Experience with other enterprise video platforms or camera manufacturers is valuable and will be considered transferable when paired with strong troubleshooting skills.
- Experience with access-control, intrusion-detection, panic/duress, or other electronic security systems is a plus but is not required.
Preferred Low-Voltage / Networking Credentials
- BICSI Installer 1, Installer 2 Copper, BICSI Technician, or equivalent low-voltage credential.
- CompTIA Network+, Cisco networking fundamentals, or comparable practical IP-network training.
- OSHA 10, lift certification, or other relevant field-safety training.
- NICET electronic security/video credentials, ESA training, or equivalent manufacturer/security-industry certifications are beneficial but not mandatory.
Candidate Flexibility
We are not seeking a narrowly specialized software engineer. A strong security-camera field technician with good low-voltage fundamentals, IP networking knowledge, and the ability to learn the installed Bosch environment can be successful in this role. Conversely, a Bosch-experienced technician who can also terminate, test, and troubleshoot the supporting cabling infrastructure would be an especially strong fit.
Schedule
- 8-hour shift
- Weekday/night overtime availability
- Weekend overtime availability