Bilingual Virtual Front Desk Receptionist (Tebra EMR | English & Spanish)
Work Arrangement: Remote
Employment Type: Full-Time
Schedule: Monday–Friday, 9:00 AM–6:00 PM MT + Saturday, 9:00 AM–2:00 PM MT
Hours: 46 hours per week
Languages: English & Spanish
About the Role
One of our U.S.-based healthcare clients is looking for an experienced Bilingual Virtual Front Desk Receptionist to provide remote front-desk and administrative support to their healthcare practice.
The ideal candidate will have strong patient communication skills, experience working in U.S. healthcare, and hands-on experience using Tebra for healthcare administrative tasks.
At least 3 years of experience working in U.S. healthcare and hands-on Tebra experience are REQUIRED for this position.
Responsibilities
- Answer incoming patient calls and handle inquiries professionally.
- Schedule, confirm, and manage patient appointments.
- Process and coordinate email referrals.
- Verify patient insurance and eligibility.
- Support referral and care coordination activities.
- Assist with medical billing-related administrative tasks.
- Maintain accurate and updated patient records.
- Assist the nurse practitioner with administrative tasks within the EHR.
- Follow up on referrals and outstanding documentation.
- Communicate effectively with patients in both English and Spanish.
- Provide general virtual front-desk and administrative support to the healthcare team.
Qualifications
- Minimum 3 years of hands-on experience working in U.S. healthcare – REQUIRED.
- Hands-on experience using Tebra – REQUIRED.
- Previous experience as a Medical Receptionist, Virtual Medical Receptionist, Front Desk Coordinator, or Healthcare Administrative Assistant.
- Previous experience supporting a U.S.-based healthcare practice, provider, or healthcare organization.
- Fluent in English and Spanish, both written and spoken.
- Experience with patient scheduling, insurance verification, referrals, and patient communication.
- Comfortable working with EHR/EMR systems and healthcare software.
- Experience with behavioral health or medical practices is an advantage.
- Ability to work independently and manage multiple tasks in a remote environment.
- Reliable computer, internet connection, and professional workspace.
Skills & Experience
- Strong verbal and written communication
- Excellent patient service and phone etiquette
- Medical front-desk experience
- Tebra proficiency
- U.S. healthcare workflow knowledge
- Insurance verification and eligibility
- Referral processing and follow-up
- Patient scheduling and appointment management
- Medical billing administrative support
- Care coordination
- EHR/EMR systems
- Strong organization and attention to detail
- Ability to multitask and prioritize effectively
Important Requirements
Candidates must have at least 3 years of experience working in U.S. healthcare AND hands-on experience using Tebra. Both requirements are non-negotiable for this position.