Bilingual Medical Receptionist (English & Spanish)
Work Arrangement: Fully Remote
Schedule: Full-time or Part-time, depending on client requirements
Availability: U.S. business hours
Experience: 3+ years in U.S. healthcare
About the Role
One of our U.S.-based healthcare clients is looking for an experienced Bilingual Medical Receptionist to support front-office operations and patient communication.
The ideal candidate has hands-on experience in a U.S. medical practice, clinic, hospital, or outpatient healthcare setting and is fluent in both English and Spanish.
This is a patient-facing medical reception role. Candidates whose experience is limited to general customer service or call center roles without medical reception or healthcare experience may not be considered.
Key Responsibilities
- Answer inbound patient calls in English and Spanish.
- Schedule, reschedule, and cancel patient appointments.
- Register patients and update demographic information.
- Manage patient messages, follow-ups, and administrative requests.
- Enter and maintain accurate patient information in the EMR/EHR.
- Verify insurance eligibility and benefits when required.
- Handle incoming and outgoing faxes and patient communications.
- Route clinical questions and provider-related requests appropriately.
- Maintain patient confidentiality and follow HIPAA requirements.
Requirements
- 3+ years of experience in U.S. healthcare.
- Previous experience as a Medical Receptionist, Medical Front Desk or similar healthcare role.
- Experience working directly with patients in a U.S. healthcare setting.
- Fluent in English and Spanish, spoken and written.
- Experience with patient scheduling and registration.
- Experience using an EMR/EHR system.
- Strong communication, organization, and attention to detail.
- Ability to work independently in a remote environment.
- Availability to work during required U.S. business hours.
Preferred
- Insurance eligibility and benefits verification experience.
- Experience handling high-volume patient calls.
- Experience with EMR/EHR platforms such as Athenahealth, Tebra, eClinicalWorks, Practice Fusion, Epic, SimplePractice, or similar systems.
- Previous remote experience supporting U.S. healthcare practices.
Core Skills
Medical Reception | Medical Front Desk | Patient Scheduling | Patient Registration | EMR/EHR | Insurance Verification | Patient Communication | Healthcare Administration | HIPAA | Spanish | English