Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours
About Us
At OurAssistants, we partner with U.S.-based property management companies to build high-performing remote teams that scale efficiently and sustainably. We specialize in operational excellence, process design, and performance-driven workforce management. Learn more at ourassistants.com.
About the Role
We are seeking a senior-level Property Management Operations Manager with a strong Business Process Improvement (BPI) background and a proven track record of scaling property management operations.
This role will function as both a primary operations assistant to U.S. leadership and a mid-level people manager, overseeing a growing remote team of Virtual Assistants across leasing, accounting, customer support, and maintenance coordination.
Key Responsibilities
Operational Leadership & Team Oversight
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Oversee and manage a remote team of VAs (initially 10–12, scaling to 25+).
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Monitor daily productivity and workflow across departments.
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Review end-of-day reports and conduct random audits to ensure quality and consistency.
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Proactively identify performance gaps and operational risks before escalation.
Business Process Improvement & KPI Development
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Design, implement, and maintain KPIs, scorecards, and performance dashboards.
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Build audit frameworks for quality control, compliance, and efficiency.
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Standardize workflows across leasing, accounting, maintenance, and customer support.
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Establish clear SOPs, escalation paths, and accountability structures.
People Management & Coaching
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Conduct regular one-on-one coaching sessions with team members.
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Deliver peer-to-peer performance coaching when needed.
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Train, mentor, and develop team leads and high-potential VAs.
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Foster a culture of ownership, transparency, and continuous improvement.
Systems & Tools Optimization
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Manage and optimize current tools including AppFolio, Asana, Google Drive, and Dialpad.
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Evaluate and recommend additional software, dashboards, or record-keeping systems to improve visibility, tracking, and scalability.
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Ensure systems support KPI tracking, reporting, and operational efficiency.
Leadership Support & Strategic Execution
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Act as a trusted operational partner to U.S. leadership.
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Translate leadership goals into executable workflows and measurable outcomes.
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Support scaling initiatives with data-driven insights and process recommendations.
Qualifications & Requirements
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8+ years of hands-on team leadership experience, including managing teams of 25+ people.
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Proven experience scaling property management operations or similar service-based organizations.
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Strong background in Business Process Improvement (BPI), operations management, or continuous improvement.
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Demonstrated ability to design and implement KPIs, audits, SOPs, and performance systems from scratch.
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Deep understanding of property management workflows (leasing, accounting, maintenance, resident support).
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Experience managing remote teams and driving accountability in distributed environments.
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High-level proficiency with AppFolio, task management tools (Asana), and collaboration platforms.
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Strong analytical, communication, and leadership skills.
Additional Requirements
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Must be currently residing in the Philippines or Latin America.
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Must have a stable internet connection and a remote-ready workstation.
Compensation and Benefits
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Competitive salary based on experience
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Permanent remote work setup
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Opportunity to shape and scale operations at a leadership level
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Direct exposure to U.S. executive leadership
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High-impact, long-term role with growth potential