Location: Work from Home
Type of Employment: Full-time or Part-time (depending on client requirements)
Work Shift: US Business Hours
About Us
At OurAssistants, we connect property management and real estate companies with highly skilled virtual professionals who bring efficiency, accuracy, and professionalism to every task. We’re committed to creating a supportive and growth-oriented remote work environment where every team member can thrive. Learn more at ourassistants.com.
Job Summary
We are seeking Bilingual Property Management Virtual Assistants (English/Spanish) to support U.S.-based property management teams. The ideal candidates are fluent in both English and Spanish, experienced in property management operations, and capable of handling tenant communications, leasing, maintenance coordination, and administrative support.
If you’re organized, detail-oriented, and customer-focused — and you enjoy helping property managers and residents alike — we want you on our team.
Open Roles:
Tenant & Resident Coordinator:
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Handle inbound and outbound calls, emails, and messages in English and Spanish.
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Respond to tenant inquiries regarding rent payments, maintenance requests, and leasing.
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Provide friendly and professional customer service to tenants, owners, and vendors.
Leasing Support:
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Assist with move-in/move-out coordination, lease renewals, and rental listings.
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Manage lease documentation and ensure compliance with landlord-tenant laws.
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Conduct follow-ups with prospects and coordinate property showings as needed.
Maintenance Coordination:
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Receive and log maintenance requests from tenants.
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Coordinate with vendors and property managers to schedule repairs.
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Track work orders through completion and confirm tenant satisfaction.
Administrative Support:
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Maintain property management systems such as AppFolio, Buildium, or Propertyware.
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Generate reports, update property records, and assist with billing or invoicing tasks.
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Support property managers with scheduling, email management, and documentation.
Collections & Financial Support (as needed)
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Follow up on outstanding balances and issue payment reminders.
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Record and reconcile rent payments in property management systems.
Qualifications & Requirements
Experience
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Minimum 2 years of experience in property management, leasing, or administrative support.
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Prior experience working with U.S.-based property management companies preferred.
Technical Skills
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Proficiency in property management software (AppFolio, Buildium, Yardi, or Propertyware).
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Strong computer literacy — Google Workspace, Microsoft Office, and CRM tools.
Languages
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Fluent in both English and Spanish (written and spoken) — required.
Soft Skills
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Excellent communication and customer service skills.
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Strong organizational and multitasking abilities.
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Attention to detail and ability to work independently in a remote setup.
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Positive, solution-oriented attitude and ability to manage challenging tenant interactions.
Additional Requirements
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Must be currently residing in the Philippines or Latin America.
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Must have a stable internet connection and a remote-ready workstation.
Compensation and Benefits
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Permanent work-from-home setup
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Ongoing training and professional development opportunities
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Collaborative and supportive work environment
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Competitive salary