Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours (may include weekends depending on operations)
About Us
At OurAssistants, we connect U.S.-based home service companies with highly skilled virtual professionals. We support HVAC, plumbing, and electrical businesses by providing reliable operational talent that helps streamline scheduling, improve customer experience, and maximize daily productivity. Learn more at ourassistants.com.
About the Role
We are seeking a proactive and highly organized Dispatcher to manage technician schedules and ensure efficient service delivery across electrical, plumbing, and HVAC operations.
This role is critical in maximizing daily revenue by optimizing job assignments, maintaining a full call board, and ensuring technicians are matched with the right jobs. The ideal candidate thrives in a fast-paced environment, communicates effectively with both technicians and customers, and takes ownership of daily operations.
Key Responsibilities
Scheduling & Dispatch Coordination
- Manage and dispatch technicians throughout the day based on priority, location, and skill set.
- Optimize schedules to maximize job completion and daily revenue targets.
- Ensure all jobs are properly set up with complete and accurate details.
Technician & Team Coordination
- Maintain strong communication with technicians to ensure smooth job execution.
- Build positive working relationships while providing clear instructions and updates.
- Monitor job progress and adjust schedules as needed.
Customer Communication & Experience
- Provide updates to customers regarding schedules, delays, or changes.
- Handle rescheduling, follow-ups, and post-service “happy calls.”
- Address escalations professionally and ensure resolution.
Operational Support & Quality Control
- Coordinate with logistics to confirm materials, permits, and manpower availability.
- Ensure accuracy of job details for proper reporting and scheduling.
- Work closely with CSR teams to prioritize urgent or high-value jobs.
Performance & Workflow Management
- Maintain a full call board by scheduling leads and performing outbound calls when needed.
- Track daily performance metrics such as job count, priority jobs, and revenue targets.
- Ensure all follow-ups and pending tasks are completed by end of day.
Qualifications & Requirements
- Minimum 1+ year of experience in dispatching, scheduling, or customer service with US-based clients/companies.
- Experience in HVAC, plumbing, electrical, or home services industry with US-based clients/companies is a MUST.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced, high-volume environment.
- Strong problem-solving and decision-making skills.
- Typing speed of 50+ WPM with strong system navigation skills.
- Proficiency in Microsoft Office (Word, Outlook) and CRM systems.
- Detail-oriented with excellent follow-through and prioritization abilities.
- Ability to remain calm, professional, and solution-focused under pressure.
Additional Requirements
- Must be currently residing in the Philippines or Latin America.
- Must have a stable internet connection and a remote-ready workstation.
Compensation and Benefits
- Competitive salary based on experience
- Permanent remote work setup
- Training and development opportunities
- Fast-paced and team-oriented work environment