Purpose Statement
We're looking for a customer-focused Business Central Functional Consultant who thrives on solving business challenges and building trusted client relationships. You'll combine strong functional expertise with a consultative approach, helping clients optimise their Business Central solutions while supporting ongoing service delivery and continuous improvement initiatives.
You'll be comfortable working across multiple client accounts, balancing support, advisory and enhancement activities, and will be excited by the opportunity to leverage innovative technologies, methodologies and proprietary accelerators to deliver exceptional outcomes.
Position Overview
This is a full-time, permanent position based in Morocco, operating on a hybrid working model with 2–3 days per week in the office. Working hours are Monday to Friday, 9:00am to 5:30pm.
Reporting to the relevant Global Managed Services Team Manager and working closely with Service Managers, Technical Consultants, Solution Architects and other functional specialists to support effective client service delivery.
This role will operate across Global Managed Services engagements, supporting live client environments across multiple accounts simultaneously. Works within sa.global's global delivery model and is expected to contribute to and adopt sa.global's AI-enabled delivery standards as they evolve.
The Values of sa.global
• Contribute towards a working environment that represents “one sa.global” where everyone is seen as an equal, and equality and diversity is championed
• Interact with a wide variety of colleagues, customers, and stakeholders at all levels with respect, courtesy, and professionalism
• Come as you are, make work fun & others successful, and foster an always learning mentality
Areas of Responsibility
- Provide functional consulting expertise across the full managed services lifecycle, including incident resolution, requirements gathering, solution design, configuration, testing, deployment and post-go-live support.
- Support and deliver change requests, system enhancements and consultancy engagements for Microsoft Dynamics 365 Business Central clients.
- Lead client workshops, discovery sessions, solution reviews, process improvement discussions and user acceptance testing activities.
- Analyse business processes and requirements, recommending practical solutions that align with client objectives, platform capabilities and best practice.
- Scope, estimate and support the delivery of functional change requests and continuous improvement initiatives.
- Produce high-quality functional documentation, including business requirements, functional design documents, test scripts and knowledge base articles.
- Leverage AI-assisted delivery tools and methodologies to improve efficiency, quality and client outcomes while applying appropriate judgement and governance.
- Apply and contribute to proprietary solutions, accelerators and intellectual property (IP) that enhance delivery capability and client value.
- Collaborate closely with technical consultants, solution architects and project teams to ensure successful delivery outcomes.
- Mentor and support junior consultants through knowledge sharing, coaching and peer reviews.
Skills & Experience
Essential
- Strong experience as a Functional Consultant specialising in Microsoft Dynamics 365 Business Central (or Dynamics NAV).
- Excellent knowledge across multiple Business Central modules, including Finance, AP/AR, Fixed Assets, Banking, Purchasing, Inventory and Manufacturing.
- Proven experience working within Managed Services, Application Support or Consultancy environments.
- Strong business process analysis and requirements gathering skills.
- Ability to assess, design and configure Business Central solutions that deliver tangible business outcomes.
- Experience facilitating workshops and engaging with stakeholders at all levels.
- Strong documentation skills, including functional specifications, process documentation and testing artefacts.
- Excellent problem-solving, analytical and troubleshooting capabilities.
- Understanding of service management and ITIL-aligned practices, including incident, problem and change management.
- Strong communication skills with the ability to translate technical concepts into business-focused language.
Desirable
- Experience with LS Retail.
- Microsoft Dynamics 365 Business Central certifications.
- Experience working with AI-enabled delivery methodologies, automation tools or agentic workflow solutions.
- Familiarity with consulting frameworks, delivery methodologies and reusable IP/accelerators.
- Experience supporting junior consultants and contributing to capability development.
- Broad business process knowledge across finance, supply chain, manufacturing, warehousing and service operations.
What we offer
- A dynamic and challenging work environment within a global organization
- The opportunity to make a significant impact on our demand generation efforts
- A Flexible working culture. We understand that life doesn’t pause for work. That’s why we offer genuine flexibility to support your family commitments, childcare needs, and personal priorities—because great work happens when people feel supported
- Competitive compensation and benefits package
- Continuous learning and development opportunities
Who is sa.global
sa.global, a global Microsoft partner, specializes in delivering AI-powered, cloud-based solutions tailored for service-centric organizations such as architecture and engineering, legal, consulting, software services, accounting, and homebuilding. We help over 800,000 Microsoft Dynamics users across 80 countries to deliver operational excellence and financial performance for their organizations. An 11-time winner of the coveted Microsoft Dynamics Partner of the Year Award, sa.global is also a part of Microsoft’s elite Inner Circle. Established in 1990, we are now a 1000+ member strong global organization with a presence in 25 countries.
For more information, visit www.saglobal.com.