About respond.io
Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.
Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale.
We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!
Our Culture
At respond.io, we move fast, work smart, and always keep our customers at the heart of what we do. Here's what we stand for:
- Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
- The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
- 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
- Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
- Own It and Support Each Other: We step up, help out, and drive outcomes—together.
- Be AI-First in Everything You Do: We reach for AI first, not as a fallback. Automate the routine—spend your time on judgment and impact!
- Build Human Connections: Work is better when we trust, care, and celebrate wins together. We're a team!
Role Description
You'll join respond.io's Marketing team as our first International Event Manager, building our event program from scratch. You'll find the trade shows and industry events where our potential customers gather, mainly in Singapore, Europe and the US, and own each one end to end. You'll work closely with Sales and our Marketing teams, and success is measured by the pipeline and customers our events bring in. This role is for someone who has run business events before, not a marketer looking to move into events.
What You'll Be Doing
- Build and run our event program, including trade shows and channel partner events.
- Source events against our cost per lead, and decide whether to exhibit or attend.
- Partner with Sales to choose events by market and industry, and brief them beforehand.
- Negotiate with organizers and vendors on booths, sponsorships, speaking slots and contracts.
- Own event budgets and logistics, covering fees, travel, shipping, swag and materials.
- Work with Marketing and HR on swag suppliers, decks, flyers, content and design.
- Partner with Marketing Technology and Growth on event funnels, lead capture and conversion tracking.
- Run post-event reviews on pipeline and ROI, and decide which events should recur.
- Use AI and project management tools to plan, automate and document every event.
- Over time, support wider brand initiatives such as communities and regional brand awareness.
Qualifications
- 5+ years running B2B events in event marketing, field marketing or event management.
- Experience owning trade shows or conferences end to end, from sourcing to follow-up.
- Experience running events in at least one of Singapore, Europe or the US.
- Experience managing event or marketing budgets and vendor relationships.
- Strong project management skills, hands-on with tools like Notion, Asana, ClickUp or similar.
- Regular AI user beyond chat, using AI tools to automate and speed up work.
- Comfortable owning work independently as a solo contributor with no dedicated team.
- Clear, proactive communicator with Sales, Marketing, organizers and vendors.
- Experience tracking event leads, conversion and ROI in a CRM is a plus.
- Tech or SaaS event experience is a plus.
- Experience with branding, community building or regional brand awareness is a plus.
- An international language such as Spanish, German, Italian or French is a plus.
What's in it for you
- You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
- You will grow more here than you would anywhere else, that is a promise.
- Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
- We offer a highly competitive compensation package.
- You'll receive a mental health allowance to support your health and wellness needs.
- Flexible working environment and working hours that fit your lifestyle, wherever you're based.