The law offices of Marshall Dennehey, a leading defense firm, is seeking an IT Instructor for its Philadelphia, PA office.
Position Summary:
The IT Instructor will design, develop and deliver training courses and activities to support all of the Firm’s applications and systems.
RESPONSIBILITIES:
- Provide ongoing training for new hires, new applications, existing applications, and refresher classes as needed.
- Design and plan effective training program curriculum.
- Maintain training schedule and calendar; determine need, schedule regular classes, schedule as-needed classes, ensure trainer availability, etc.
- Partner with department managers, Office Managers and others to understand and develop appropriate course content and material.
- Develop quick reference guides and how-to documentation for end-users.
- Create class training scripts.
- Prepare on-line educational material such as module summaries, videos etc.
- Assist Support Center on 1st and 2nd level technical support.
- Greet and welcome new or transferred employees.
- Determine the best delivery methods for training; planning of material, supply, location (online/in-person/one on one etc.) preparation accordingly.
- Schedule, organize and provide supplemental training when necessary.
- Develop and maintain a library of training and reference materials and documentation.
- Research, understand, and respond to attorney and staff feedback.
- Periodically review internal training programs then recommend and facilitate improvements.
- Provide after-hours support on a rotation schedule up to 4 times annually.
- Perform other related duties as assigned.
REQUIRED SKILLS:
- Phenomenal communication, presentation and public speaking skills.
- Excellent written communication skills.
- Excellent interpersonal and customer service skills.
- Maintain a professional attitude and presence.
- Effective facilitation and presentation skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Self-motivated and able to work independently.
- Proficiency in legal-specific applications including but not limited to Document Management Systems, legal document building tools, and matter management software.
- Advance/Expert level proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) and Windows 11.
- Proficient with or able to quickly learn the software and applications used in the Firm and the industry.
- Strong project management skills with the ability to supervise multiple projects.
- Proactive, desires to build relationships with the business and to ensure the best user experience.
- Critical thinking and decision making.
EDUCATION AND EXPERIENCE:
- Bachelor’s degree in education, business, human resources, information technology, or related field.
- Minimum 2 years experience in corporate training.
- Legal environment experience.
- Certification (e.g. CPLP) a plus.
Marshall Dennehey is not accepting unsolicited resumes from search firms for this position.
Firm offers a sound future, competitive salary and an excellent benefits package.
Qualified candidates should submit cover letter and resume for consideration.
We are an Equal Opportunity Employer AA/M/F/D/V.