Job description:
Position Overview
Our Client is looking for a driven Installation Manager to join our award-winning team. In this pivotal role, you’ll lead installation operations for a trusted national brand.
You’ll oversee all aspects of new construction installations in East Bay, CA—from installer coordination and project planning to quality control and customer satisfaction. We’re seeking a proactive, service-minded leader who thrives in a fast-paced environment and can manage multiple projects with confidence.
What We Offer
- Competitive salary (based on experience)
- Company vehicle and gas card
- Monthly performance incentives
- Annual profit sharing
- Company-matched 401(k)
- Comprehensive benefits package including:
- - Health, vision, dental, and life insurance
- Career development and advancement opportunities
- Hands-on training and mentoring
Key Responsibilities
Installer Development & Oversight
- Recruit, onboard, and train high-quality installation subcontractors.
- Provide ongoing coaching and performance management for installer partners to ensure consistent quality and adherence to company standards.
- Certify sub-installers in the installation procedures, safety protocols, and water management best practices.
Sales Team Support
- Attend new prospect builder meetings with sales representatives in an effort to win new business.
- Assist with quoting custom and semi-custom installation jobs and provide guidance throughout the sales cycle.
Project Review & Quoting
- Review quotes, labor calculators, and construction plans for accuracy and margin.
- Make necessary adjustments and provide retraining to sales teams as needed.
Project Coordination & Execution
- With the aid of your inside Project Coordinator, develop and maintain installation schedules in collaboration with sales reps, logistics, installers, and third parties for lifts, etc.
- Conduct pre-installation site visits to verify readiness, confirm rough openings, and align with general contractors or superintendents.
- Lead on-site coordination on installation days to ensure quality execution and resolve field issues in real-time.
Post-Installation Oversight
- Conduct thorough post-installation inspections with site superintendents.
- Coordinate rework or service requests, and ensure final sign-offs are obtained.
- Verify installation quality and approve subcontractor invoices based on performance and adherence to standards.
Accessory Management & Change Orders
- Oversee delivery and installation of held accessories, verifying quality and approving related payments.
- Manage change orders, working with contractors and reps to ensure proper billing and documentation.
Team Support
- Assist in onboarding and training of new project managers or service technicians.
- Serve as a liaison between field teams and internal departments to resolve issues and ensure customer satisfaction.
Qualifications
- 2+ years of construction project management experience, preferably in window and door installation.
- Prior hands-on installation experience in new construction is highly preferred.
- Bachelor’s degree or equivalent management experience is a plus.
- OSHA 30 and CPR certified.
- Bilingual in English and Spanish is a plus.
- Excellent communication, problem-solving, and organizational skills.
- Basic computer skills, including knowledge of CRMs such as Salesforce.
Physical Requirements
- Ability to stand, walk, climb, kneel, and lift/move up to 100 lbs.
- Requires regular use of hands, vision (close, distance, color, depth perception), and hearing.
- Work includes physical tasks in varied weather and jobsite conditions.
Work Environment
- Frequently exposed to active construction sites and mechanical hazards.
- Moderate noise levels typical of indoor and outdoor job sites.
- Travel to job sites required; must be comfortable working in both office and field environments.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person