Experience: 5 – 8 Years
Location: Indore
Role Overview:
Seeking a Production Support Lead with 5–8 years of experience to maintain mission-critical Java applications and guide day-to-day support operations. You will lead incident response, drive root-cause analysis, and provide technical leadership to a team of support engineers using ITSM practices.
Key Responsibilities:
- Team Leadership: Mentor junior/mid-level engineers, assign shift tasks, oversee handover processes, and ensure SLA compliance.
- Incident Management: Drive L2/L3 incident resolution using ServiceNow; manage ticket lifecycles, SLAs, and participate in an on-call rotation.
- Troubleshooting: Deep-dive into application logs, stack traces, thread dumps, and heap dumps to resolve critical production issues.
- Monitoring & RCA: Track system health and complete thorough Root Cause Analyses (RCAs) to prevent recurring outages.
- Release & Automation: Support deployments, handle change requests in ServiceNow, and write shell/Python scripts to automate operational tasks.
Requirements:
- Team & Process Management: 1–2+ years leading a support Pod/team with practical expertise in ITIL framework processes (Incident, Problem, Change Management).
- ITSM Tooling: Hands-on experience with ServiceNow for ticket logging, SLA tracking, task routing, and change request approvals.
- Java Stack: 5+ years supporting Java/J2EE, Spring Boot, Microservices, and REST APIs.
- Log & System Diagnostics: Deep experience with Splunk/ELK, Java thread/heap dump analysis, and Unix/Linux CLI.
- Databases & APM: Strong SQL skills (Oracle, PostgreSQL, MySQL) alongside experience using APM tools like Dynatrace, AppDynamics, Datadog, or Grafana.
Why Join Us?
- Work in an innovative environment with the business that is shaping the future of data migration.
- Be part of a dynamic, high-growth environment at NucleusTeq.
- Competitive salary and comprehensive benefits package.