ISMIRA Agency actively recruiting for positions ASSISTANT TOUR MANAGER for COSTA CRUISES!
The Assistant Tour Manager plays a key role in overseeing shore excursion operations. He/She will work closely with the Tour Manager to ensure top-notch excursion quality and guest satisfaction, all while adhering to company standards.
Conditions:
- Free food and accommodation on board
- First joining ticket is provided by company
- Medical insurance provided during the work contract
- Contract 6-8 months, followed by 2 months vacation
- Activities for crew
- Opportunity to save money and travel while working
- Meet new friends from all over the world
- Great chance to show yourself and build a career
Responsibilities:
- You’ll oversee and boost sales, proposing innovative ideas to enhance revenue in line with company targets.
- You’ll keep shore excursion selections updated and be well-versed in the products to ensure guest satisfaction and meet revenue goals.
- You’ll manage guest queues, addressing any requests or inquiries promptly.
- You’ll join guests on tours, promoting upcoming ports and excursions, and assist with translations as needed to provide excellent service and engage all guests.
- You’ll handle accounts, complete reports, and organize tour tickets to support the Tour Manager.
- You’ll assist the Tour Manager in overseeing personnel duties, ensuring team members understand their tasks and targets, and providing training and suggestions per company procedures.
- You’ll oversee setting up all sales channels, including ITV, new totems, and interactive kiosks, ensuring they operate smoothly and efficiently.
- You’ll assist the Tour Manager in handling complaints, aiming to deliver quick and effective solutions that enhance guest satisfaction.
- You’ll supervise transfers, embarkation, and disembarkation processes, ensuring they are conducted safely and efficiently to assist guests
Requirements:
- Minimum 19 years old
- You hold a Secondary school Diploma or, preferable, a degree in tourism or languages
- You have a proven track in Sales or Tour Operator
- You have previous onboard experience in the same role (mandatory on the same position)
- You bring experience in staff management and supervision
- You master English and Italian language, and you speak fluently a third language among French, German, Spanish, Portuguese, Chinese
- Tattoos are allowed (except offensive and facial)
Nationalities that we process: 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇷🇺
Last updated: January 6, 2025
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions