We are seeking a Licensed Nurse Care Coordinator where you will bridge the gap between healthcare providers and high-risk patient populations. In this role, you will lead telephonic outreach initiatives for members supporting ACO and CIN network providers in achieving quality improvement goals. Your mission is to close quality care gaps, manage high-risk multi-morbidity patient populations, and improve long-term patient outcomes through preventive care strategies.
What You Will Do
- Gap Closure & Quality Metrics: Identify open quality gaps and pull reports to monitor value-based care performance.
- Telephonic Outreach: Conduct proactive outreach to patients to close care gaps, address medication adherence, and facilitate improved star ratings.
- Provider Support: Partner with Primary Care Providers to assist patients in scheduling preventive screenings and necessary medical appointments.
- Health Education: Provide vital counseling and health education to patients and families using standardized protocols and materials.
- Care Transitions: Serve as a subject matter expert in care transitions and quality improvement initiatives.
- Stakeholder Communication: Maintain ongoing, collaborative communication with healthcare providers, practice managers, and network teams.
What You Will Bring
- Education: High School Diploma or equivalent (Required – proof of diploma must be submitted upon application).
- License: Active and unencumbered LPN/LVN license in the State of Texas.
- Experience: Minimum of 3 years of clinical or home health experience.
- Technical Skills: Proficiency in EHR systems (Experience with Epic is a significant plus).
- Interpersonal Skills: Exceptional telephonic communication skills and the ability to educate patients on complex health management plans.
Additional Details
- Work Environment: This is a 100% onsite position located in the heart of Irving, TX.
- Schedule: Typical Monday – Friday, 8:00 AM – 5:00 PM business hours.
- Organization: Join a not-for-profit health system that encompasses multiple hospitals and a health insurance plan.
Why Join Us?
This is a competitive role within a dynamic healthcare environment that values innovation and collaboration. You will have the opportunity to directly impact the quality of care for vulnerable populations while growing your expertise in population health and value-based care models.