Centurion Systems is proud to be part of the global FAAC Technologies Group.
At FAAC Technologies, working in Installation & Service means solving real challenges with smart technology in a human-centered and ethically grounded environment.
You will be part of lifelong learning that sparks the growth of innovation, where your voice is heard, and your contribution is fairly recognized.
Here, strong interpersonal bonds foster a sense of belonging – and a shared ambition to grow into some of the most capable and respected service professionals in our industry.
Main Purpose of the Role:
To provide a cost effective electronic/mechanical testing, repair and support capability, on all products supported by Centurion and to capture all relevant activities in the most cost effective and profitable manner.
Main Responsibilities:
- Maintaining a friendly and organised customer service environment and ensuring that client queries are handled accurately in a professional manner and that you are presentable at all times.
- Assisting with technical support provided by the department, both telephonic and at the counter.
- Responsible for the mechanical and electronic testing and repair of all products supported by Centurion.
- Ensuring that all equipment repaired and tested perform in their original state and to our quality standard.
- Logging all failures to ensure that the quality department at Head Office receives proper and useful feedback about failures experienced, and assisting the Production and R&D department in establishing failure trends and suggesting possible improvements to our product(s).
- Assisting with the designing and improvement of test jigs to improve our service capabilities.
- Responsible for the capturing of SAP and or CRM transactions during the service and repair processes.
- Assisting when necessary, with other ad-hoc duties; i.e. training, updating of technical data, exhibitions, site support, the testing of new products, special site requirements.
- Managing optimal relationships with the client base, ensuring that the needs of the client come first.
- Maintaining the highest level of neatness and adhered to all Occupational Health and Safety standards.
- Responding to incoming technical support queries via all contact channels (live chat, calls, Zoho desk email tickets).
- Ensuring that written communication is responded to within the specified SLA’s for each channel.
- Ensuring that all communication with our clients is of the required quality as outlined in the department’s QA script.
- Capturing all relevant information on inbound calls (Zoho desk interaction logging).
Qualifications and other Requirements:
- In possession of or studying towards N3/S2 (Electronic or Mechanical or Electro-Mechanical Engineering).
- Good knowledge and understanding of electronic concepts.
- Displays good practical ability.
- Must have extensive knowledge of all Centurion products.