Our Company
Doorstead is a full-service, digitally-driven tenant placements company that puts both the owner and tenant customers at the center of what they do. In 5 years of operations, we’ve booked 60M+grossrents,indexed rental prices for over 10MM properties,and raised from the investors who backed Redfin with participation from executives at Opendoor and Uber. We believe that without the smart, hard-working individuals who make up our winning team, we would not be where it is today. We have a once-in-a-lifetime opportunity to reimagine an entire industry and create the right way for today.
The Role
The Maintenance Coordinator is a key member of Doorstead's Maintenance Operations Team, delivering a world-class servicing experience for tenants and owners. You will own the end-to-end lifecycle of maintenance requests, from intake through triage, approval, scheduling, completion, and quality verification, including work orders, routine maintenance, property-ready repairs, and transfer property repairs. We're looking for someone with a customer-first mentality, a structured approach to problem solving, and excellent communication skills.
Responsibilities
- Own assigned work orders from intake to close-out, following established workflows and documentation standards.
- Meet CSAT targets and SLA commitments across all tenant and owner communications.
- Manage and reduce a backlog of escalated maintenance issues through daily prioritization.
- Schedule and coordinate service appointments between tenants and vendors.
- Conduct consistent follow-ups to ensure repairs are completed to a high standard.
- Maintain accurate, timely records in our systems for every request and communication.
- Collaborate across teams to resolve escalations.
Requirements
- Prior experience as a virtual assistant or remote worker.
- Experience delivering excellent customer service in challenging or ambiguous situations.
- Strong written and verbal English communication skills. Must be C1 level or higher in both written and spoken English.
- Process-oriented, with strong attention to detail and documentation.
- Decisive and proactive, comfortable making sound decisions and moving work forward.
- Empathetic, adaptable, and able to multitask across competing priorities.
- Reliable internet connection.
- Most team members work M-F 9am- 5pm PT - being open to shifting business needs is helpful.
Nice to Have
- Experience with property management, maintenance coordination, or work order software.
- Familiarity with SLAs, CSAT, or ticketing systems.
Our Values
- An owner mentality with high empathy and customer obsession
- An athlete mindset focused on deliberate practice and building momentum
- A lifelong learner who has an internal compass and believes in radical candor
- A member of a troupe that believes we’re better together and it is important to be on time, every time
- A pioneer who fearlessly breaks through challenges and believes in working hard, smart, and being disciplined.
Benefits
- Flexibility: We believe in a flexible work-life balance and offer the option to work remotely from anywhere with an internet connection.
- Wellness Leave: International Coordinators will earn eight (8) hours of bonus pay per calendar month to support their ability to take time off for well-being purposes, family-related reasons, sick leave, etc. This wellness bonus will be distributed as four (4) hours of pay included in each of their bi-monthly paychecks, totaling eight (8) hours of bonus pay each calendar month.
- New Parent Leave: As part of Doorstead's commitment to supporting family formation, we offer ten (10) days of New Parent Bonus for new parent leave. This leave is available to contractors who become parents through adoption or childbirth, providing them with the necessary time off.