Position Detail
Overall Purpose of the Job
This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Carries out general repairs and maintenance under supervision, while fulfilling the requirements of the perennial calendar, addressing quick fixes, executing special projects, and complying with the Lodge Care programme.
Education (Formal Qualification Required)
Minimum
Grade 10 – 12/Equivalent.
Advantageous
Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.
Legal Requirements (e.g. Driver’s License, etc.)
N/A
Experience (Minimum Experience Required - Number of years)
Minimum
Incumbent must have 1 years proven experience as a handyman.
Proficiency in the operation and maintenance of various tools and equipment used in repairs and upkeep.
Familiarity with swimming pool maintenance.
Advantageous
N/A
People
N/A
Finance
The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.
Occasional Duties
Carry out any duties as may be requested by a more senior member of management and in line with expertise, role and general guest service requirements.
Special Conditions
The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.
This job requires prolonged walking and standing, working in awkward and static postures, performing repetitive movements, exposure to psychosocial and cognitive stressors, manual handling, and the pulling and pushing of loads.
Competencies (Knowledge, Skills and Behavioural Attributes)
Knowledge
- Basic understanding of health and safety regulations and practices.
- Basic fault finding and maintenance methods including electrical, plumbing, painting, and building.
- Working knowledge of temperature verification using an infrared gun and understands key principles of energy management and sustainability.
- Basic working knowledge of common hotel equipment items (room, gym, pool)
- Basic pest control knowledge.
- Basic knowledge of generator functionality and operations.
- Working knowledge to safely use tools like drills, power saws, and blowers.
Skills
- Interpersonal
- Basic problem solving
- Verbal and written communication
- Time management
- Learning agility
Behavioural Attributes
- Accountable
- Reliable
- Customer focussed
- Service-orientated
- Detail-orientated
- Collaborative
- Resilient and adaptable
- Ethical
Position Requirements
Detailed Description / Output
- Completes all administrative tasks to the required standards and consistently adheres to audit requirements.
- Works to achieve budgeted occupancy levels by minimising unnecessary out-of-order rooms monthly.
- Maintains, and executes against, the applicable Preventative Maintenance Programme to ensure service excellence and protect the hotel’s physical assets.
- Adheres to all Disaster Management, and Health and Safety requirements always.
- Coordinates daily operations, property inspections, minor repairs, stocktakes, and special projects while working with management to coordinate service providers and maintain key facilities.
- Monitors and coordinates tasks requiring outsourcing based on working knowledge and operational needs.
- Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
- Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
- Initiates, builds, grows and nurtures excellent professional relationships with all internal and external stakeholders.
- Creates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.
- Participates in all legislative and operational training is and in line with group requirements and/or training department directives.
- Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
- Upskills and develops personal growth plans by participating in personal development activities.