Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. In putting the guest experience first, manages the day-to-day leadership and direction of the hotel, maximises the hotel’s sales and revenue, carefully manages expenses and drives the hotel’s financial returns. Takes ownership of the physical product and the development of people, executes on brand standards and builds awareness of the hotel and brand within the local area. Collaborates with Support Office to achieve the shared business objectives. As an Assistant General Manager (Rooms focus), assists the Deputy General Manager | General Manager in the running of the hotel to ensure that guest services are consistent with set standards of service and quality, and the desired profitability, particularly with regards to the effective operation of the rooms department (front office, housekeeping, maintenance, grounds, garden and pool, and security). In addition to rooms department focus, assumes responsibility for the food and beverage department (restaurant/s, bar/s and meetings/functions) when on duty management shifts, in conjunction or in liaison with the Assistant General Manager (Food focus). Manages the successful operation of the restaurant/s in accordance with the standard of the hotel. Provides a congenial atmosphere in which employees can perform to the best of their ability.

Education (Formal Qualification Required)

Minimum

Grade 12.

National Diploma Hospitality Management/C & G Advanced Diploma/Equivalent.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous

Food & Beverage qualification/exposure.

Legal Requirements (e.g. Driver’s License, etc.)

To be eligible to hold a position of authority or responsibility, such as a liquor license.

Experience (Minimum Experience Required - Number of years

Minimum

Incumbent must have held a JAGM position for at least 2 years or a RL AGM position for at least 1 year or equivalent, with proven exposure to all hotel operating departments.

Advantageous

Internal applicants must have preferably completed an AGM internal development programme.

Food & beverage experience.

People

May propose the hire of new employees up to the level of Supervisor.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

All expenditure only with the prior authority of the Deputy General Manager | General Manager.

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, walking, and standing; working in awkward and static postures; performing repetitive movements; exposure to psychosocial and cognitive stressors; managing fatigue due to prolonged shifts and irregular hours; and undertaking occasional manual handling.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Hospitality management
• Rooms management
• Revenue management and pricing
• HR and IR
• Financial literacy
• Property Management Systems (PMS) and revenue management tools

Skills

• Interpreting financial statements
• Compilation of hotel cost and revenue budgets
• Hotel management
• Hotel revenue management and pricing strategy
• Interpreting current and historical hotel data
• Understanding historical and future market trends
• Data and financial analysis
• Sales and marketing
• Verbal and written communication
• Learning agility

Behavioural Attributes

• Accountable
• Fostering of a conducive work environment
• Results orientated
• Change tolerant
• Collaborative
• Service orientated
• Assertiveness
• Empathetic
• Adaptive to diversity

Position Requirements

Detailed Description / Output

• Achieves and exceeds the forecasted revenue budgets for accommodation, food and beverage conferencing and sundry revenues.
• Controls expenditure disciplines to ensure alignment to hotel expense budgets.
• Achieves the correct average room rates across all market segments for rooms and conferencing.
• Manages and controls the payments and collections of monies into and out of the hotel’s bank accounts.
• Compiles and manages all month end and year end processes and obtains the necessary authorisation thereof for the accurate and timeous submission of data in line with all the internal and external financial audit requirements.
• Maximises room revenue through both average room rates and occupancy percentages by the efficient and effective revenue management processes and practices.
• Maximises all revenues, including food, beverage, conference and sundry revenues, through efficient selling of packages and inclusive deals.
• Plans and manages group arrivals in collaboration with FOH team, by coordinating room allocations and overseeing service quality and efficiency to ensure smooth and high-standard service delivery.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Manages the compliance with service intervals of all major plant and equipment and oversees the preventive maintenance programme for all hotel bedrooms and public areas.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Plans and controls the adequate and compliant levels of staffing per shift.
• Complies with all legislation that applies to hotel operations in the country the hotel operates in.
• Implements the hotel’s environmental sustainability plan to achieve the company’s overall sustainability goals.
• Fosters great relationships in the community in which the hotel operates through active participation in Corporate Social Investment activities in accordance with company requirements.
• Creates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.