Rea is a growing Top 100 business advisory & accounting firm providing our clients services in tax, accounting, and business consulting. As a regional accounting and business consulting firm in Ohio, companies of all sizes consider us their trusted advisors, relying on us to help them grow beyond their expectations through a variety of accounting services and professional business counsel including Managed IT Services.
Under Rea Information Services, our team provides Trusted IT Services and Solutions to small and medium-sized organizations that want a safe, secure, and stable technology environment. Our mission is to provide exceptional customer service while using technology to help businesses grow stronger both now and in the future.
Here at Rea we have a ‘People First’ culture and we focus on our employees’ well-being and professional development. With over 400 professionals and offices throughout Ohio and Florida, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.
The Technology & Cybersecurity Specialist II provides responsive technical support and foundational cybersecurity services to external clients. The role manages Level 1 and Level 2 service requests, project tickets, security events, alerts, and incidents, and assigned remediation activities. This position troubleshoots end-user and infrastructure issues, supports the health of client systems, helps investigate security incidents, and documents all work in Rea Information Services systems. Success requires broad technical curiosity, sound judgment, strong client service, attention to detail, and the ability to research and resolve problems independently while escalating appropriately.
Responsibilities
Client Support & Service Delivery
- Respond to, manage, monitor, document, and resolve assigned Level 1 and Level 2 service requests, project tickets, and cybersecurity tickets.
- Identify business impact and urgency, provide support for critical issues, and escalate when needed.
- Monitor assigned ticket queues, communicate status and next steps, and meet established service delivery expectations.
- Provide professional on-site and remote support while consistently delivering quality client service.
- Follow internal service delivery policies, procedures, documentation standards, and security requirements.
- Create and maintain accurate client documentation and record complete details of work performed in Rea Information Services systems, including accurate time reporting.
Cybersecurity Monitoring & Response
- Monitor, analyze, and work assigned security events, alerts, and tickets.
- Identify potential security incidents and collaborate with team members to investigate, contain, remediate, and document incidents.
- Manage and verify the health and functionality of client identity, endpoint protection, and antivirus solutions.
- Analyze client environments for cybersecurity concerns and provide practical recommendations that improve security posture and reduce risk.
- Support risk, cybersecurity, and data protection services by applying security controls and remedies appropriate to the client environment.
- Stay current on security threats and trends, conduct independent research, and apply findings to troubleshooting and remediation activities.
Systems, Endpoint, & Infrastructure Support
- Configure, install, deploy, troubleshoot, and support workstations, printers, and other hardware at client locations or remotely.
- Troubleshoot common issues involving Windows workstations and servers, Microsoft applications, networks, cloud services, user access, and endpoint security tools.
- Identify alerts in remote monitoring and management systems that require action and resolve or route them to the appropriate team member.
- Participate in assigned service desk coverage, critical ticket triage, project work, and additional duties as needed.
- Act as the subject matter expert for assigned systems and help ensure the platform is securely, consistently, and effectively utilized across Rea Information Services’ operations and applicable client environments.
Requirements
Education
- Post-secondary education in computer science, information systems, networking, information security, or a related discipline, or 2 years’ experience and industry training.
Experience
- Prior full-time experience in an IT, information systems, technical support, or cybersecurity capacity preferred.
- Experience working in a Managed Services Provider (MSP) environment preferred.
- Previous experience supporting cybersecurity technologies, handling security alerts, or assisting with incident response preferred.
License/Certifications
- CompTIA A+, Security+,Network+, Microsoft Fundamentals, Microsoft 365 Administration, CCNA, or comparable foundational IT or cybersecurity certifications preferred.
- CISA, CISSP, CEH, or similar advanced security certification is valued but not required.
Travel
- Ability to travel to clients as needed
Knowledge, Skills & Abilities
- Embraces The Rea Way, demonstrating ethical conduct, resilience, accountability, and a proactive approach.
- Strong customer service, written communication, verbal communication, interpersonal, and presentation skills.
- Ability to explain technical and cybersecurity issues clearly to both business and IT stakeholders.
- Strong analytical, troubleshooting, investigative, and research abilities with keen attention to detail.
- Ability to work independently, use discretion, protect sensitive and confidential information, meet expected timelines, and manage simultaneous priorities with coaching.
- Solid foundational knowledge of workstations, servers, switches, routers, networking, routing practices, enterprise backup, endpoint protection, antivirus, and remote monitoring technologies.
- Working knowledge of Microsoft Windows workstation and server operating systems, Microsoft 365 applications, and introductory cloud technologies.
- Understanding of information security risks and controls, zero trust concepts, incident identification and response, security assessment practices, and common cybersecurity threats.
- Ability to evaluate a client environment, gather relevant information, recognize risk, develop practical remedies, and recommend improvements.
- Self-motivated and able to collaborate effectively with technical staff, cybersecurity staff, and client contacts.
- Ability to work required business hours and provide off-hours support for critical security incidents or technology issues when needed.
- Ability to type at least 40 words per minute.
Benefits
Rea offers a wide variety of benefits to help support our employees' health, wellness and financial goals.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k with 3% contribution)
- Life Insurance (Basic, Voluntary & AD&D)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- 'Work From Anywhere' Option
- Wellness Resources
- Four (4) weeks PTO
- Twelve (12) paid holidays, of which three (3) are floating holidays
Rea does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea’s Talent team. Pre-approval is required before any external candidate can be submitted. Rea will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.