Job Purpose –
Digital Solutions Executive in the Operational Affairs Section (OAS) of the Charity Development Department (CDD) plays a crucial role in optimizing workflows, providing valuable analytical insights, and managing digitalization projects. The key responsibilities include workflow enhancement, data analysis, and overseeing digital transformation initiatives.
Job Duties and Responsibilities –
- Primary Duties and Responsibilities
– Implementation and Maintenance of the Charity Management System
- Evaluate and improve workflows by identifying and resolving bottlenecks to enhance efficiency and boost productivity.
- Gather and analyse business requirements for the implementation and enhancement of new systems.
- Develop detailed project schedules and ensure timely delivery of project milestones. (system review and enhancement)
- Modify and configure basic workflows in the system (e.g., form routing, notifications) to ensure business requirements are met. (keep system up to date)
- Identify system errors, report issues to the technical team, and follow up on resolutions to ensure user satisfaction.
- Secondary Duties and Responsibilities
- Data Analytics and Insight Generation
- Conduct data analysis for case management, budget management, and charity services to generate actionable insights that support informed decision-making and continuous improvement.
- Additional Responsibilities
- Routine and Ad Hoc Operational Support
- Provide operational support and undertake other duties as assigned by the supervisor.
Job Requirements –
- Possess 2-3 years in system management, data analysis, or digitalization projects and relevant working experience.
- Experience in VWO-related work is advantageous.
- Possess strong skills and experience in system implementation, data management, and digitalization projects, including data migration, cleaning, deployment, project timeline development, UAT coordination, and IT system support and enhancement.
- Excellent written and verbal communication skills to interact with stakeholders at all levels, provide clear instructions, and report on progress.
- Proficiency in Power BI, including the ability to develop interactive reports and dashboards, create meaningful data visualizations, and support data-driven decision-making.
- Soft Skills
- Problem-solving skills, with the ability to apply structured methodologies to analyse issues, identify root causes, and develop effective solutions.
- Demonstrate adaptability and change management capabilities to effectively support departmental initiatives, process improvements, and organizational transformation.
- Self-directed learning mindset, with a proactive approach to acquiring new knowledge and skills.
- Strong communication and collaboration skills, with the ability to work effectively with cross-functional stakeholders.