Director of Coordination
- Job Type: Full-time, Onsite
- Schedule: Monday to Thursday 9:00 AM to 5:00 PM and Friday 9:00 AM to 4:00 PM
Benefits:
- 401(k) matching
- Health insurance
- Dental and Vision insurance
- Disability insurance
- Family leave
- Life insurance
- Paid orientation
- Paid training
- Paid time off
- Referral program
- Holiday pay
- Paid Time Off
Position Summary:
The Director of Coordination oversees all care coordination operations for a high-volume, New York-licensed home care agency. This role is responsible for ensuring uninterrupted patient coverage, efficient caregiver utilization, compliance with NYS regulations, and consistent performance across all coordination teams.
This is a senior operational leadership role requiring strong decision-making, accountability, and cross-departmental collaboration.
Job Description:
- Lead and manage Care Coordinators and Coordination Supervisors; enforce performance, responsiveness, and documentation standards.
- Ensure full staffing of authorized cases and rapid response to callouts, emergencies, overtime limits, and difficult-to-service cases.
- Oversee live-in and split cases, overtime usage, and schedule adjustments in compliance with labor laws and agency policy.
- Partner closely with HR, Payroll, Recruitment, Nursing, Intake, Authorizations, and Retention to resolve escalations and staffing challenges.
- Ensure accurate and timely documentation of coordination actions, schedule changes, and case notes.
- Address caregiver and patient complaints related to scheduling or communication and implement corrective actions when needed.
- Track key coordination metrics (unstaffed hours, overtime, response times, complaints) and report to leadership with improvement plans.
Work Environment: Works in an office environment with regular exposure to staff and patient interactions, as well as occasional stress.
Qualifications:
Required:
- At least 2 years of experience in home care coordination.
- Minimum 5+ years in a leadership or management role in Home Care.
- Strong working knowledge of NYS home care regulations and labor considerations.
- Proven experience managing high-volume, fast-paced coordination teams.
- Strong communication, accountability, and problem-solving skills.
- Experience with HHA Exchange.
- Experience overseeing multi-region or high-census coordination teams.