Security Systems Technician (Programmer) Johnson Controls is seeking a Security Systems Technician (Programmer) to provide specialized technical support to Field Technicians by remotely programming communicators and alarm panels using manufacturer software. This role supports accurate account setup, monitoring readiness, and responsive service for customers and field teams. Role Overview In this role, you will handle technician requests, complete remote programming and data entry, and help ensure alarm, communicator, and video equipment is configured correctly. Your work will support onboarding requirements, quality control targets, and the accurate placement of accounts into service for monitoring in the CMC. Key Responsibilities Take inbound phone calls from technicians requesting assistance with programming customer alarm panels, communicators, or video equipment through remote DLL. Input specific information into new or existing accounts based on technician requests or scope of work. Register communicators and ensure accurate communication between the customer location, JCI receivers, and Mastermind. Complete data entry in programming systems and MM when required. Research and investigate technical issues, then respond back to the appropriate parties by phone. Ensure MM data and panel programming are accurate and place accounts in service to be monitored in the CMC. Support additional duties as assigned. How You Will Do It Take ownership of accurate outcomes by verifying programming details, account data, and communicator registration before closing out each request. Stay close to the work by listening carefully to Field Technicians, gathering the right information quickly, and removing obstacles that slow down service. Use research and candor to solve problems by investigating issues in Mastermind, MM, and panel programming until the root cause is identified and resolved. Work as one team by communicating clearly with technicians and other support partners, sharing updates promptly, and building trust through reliable follow-through. Improve every day by paying attention to recurring issues, learning from each request, and supporting consistent quality control results. Qualifications Ability to multi-task in a fast-paced support environment. Strong customer service, problem-solving, and communication skills. Competency in Microsoft Windows and Microsoft Office. Ability to work as business needs dictate and contribute as a team player. Nice to Have High school degree or equivalent. Experience with alarm installation, DLL, technical support, or data processing. Ability to perform technical research to resolve complex problems in DMP panels. 1 to 3 years of contact or call center experience. Experience with DMP, Radionics, Focus, SafeWatch, Vista, or DSC panels and their compatible communicators. Why Join Us This is a hands-on support role where accuracy matters and your work directly helps Field Technicians keep customer systems properly programmed and monitored. You will work with specialized tools and processes in a role that values responsiveness, teamwork, and technical problem-solving. If this sounds like the right fit, we encourage you to apply. HIRING HOURLY RANGE: $25.68-$36.10 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

Security Systems Technician Programmer.

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